RT 4.2.0
A separate software system creates a PDF file, and also a text summary
representation of that file.
I thought it’d be handy to have these files in RT.
When creating tickets from the command line rt tool, attaching the
files to rt is fine, but then when displaying, even the plain text
portion is getting:
"Message body is not shown because sender requested not to inline it."
Me thinks I didn’t do this on purpose.
Is there some trivial change ( I have my preferences set to 100k for
inline attachments ), or some magic I need to do when attaching the file
that will make this display in-line automatically?
The text attachment is only 2.5k. Shows up as text/plain 2.5k in RT.
I poked around in there a bit, but didn’t see anything that made it clear.
Any help appreciated. Using Google Chrome as a browser.
Jaye Mathisen, Lil Pantry
P:541-476-0152
F:541-476-0152
mrcpu.vcf (166 Bytes)
RT 4.2.0
A separate software system creates a PDF file, and also a text
summary representation of that file.
I thought it’d be handy to have these files in RT.
When creating tickets from the command line rt tool, attaching the
files to rt is fine, but then when displaying, even the plain text
portion is getting:
“Message body is not shown because sender requested not to inline
it.” Me thinks I didn’t do this on purpose.
Without seeing the command you used and/or the mail structure
generated, it’s impossible to comment.
If you’re attaching a text file though, I’d expect RT to flag it
Content-Disposition: attachment which means RT will not inline it on
display. You need to make that text the content of the reply/create
instead.
-kevin
Well, I’m not mailing them, I’m just attaching a txt file via the rt
command line tool.
so:
/opt/rt4/bin/rt create -t ticket set subject=$store-$bn priority=10
queue=ACCT attachment=file.pdf attachment=file.txt
Both files get attached to the ticket fine, so if a Content-Disposition
header is getting added, it’s the rt command line tool doing it. I
guess I need to look at the mime object in the attachment table and see
what’s there.
I think my confusion was that by setting the max inline setting in user
preferences in conjunction with Elements/ShowTransactionAttachments, it
would inline the text attachments, but that’s a misread on my part of
exactly what that setting is for.On 11/13/2013 9:14 AM, Kevin Falcone wrote:
On Thu, Nov 07, 2013 at 06:07:00PM -0800, Jaye Mathisen wrote:
RT 4.2.0
A separate software system creates a PDF file, and also a text
summary representation of that file.
I thought it’d be handy to have these files in RT.
When creating tickets from the command line rt tool, attaching the
files to rt is fine, but then when displaying, even the plain text
portion is getting:
“Message body is not shown because sender requested not to inline
it.” Me thinks I didn’t do this on purpose.
Without seeing the command you used and/or the mail structure
generated, it’s impossible to comment.
If you’re attaching a text file though, I’d expect RT to flag it
Content-Disposition: attachment which means RT will not inline it on
display. You need to make that text the content of the reply/create
instead.
-kevin
Jaye Mathisen, Lil Pantry
P:541-476-0152
F:541-476-0152
mrcpu.vcf (166 Bytes)