Pgp

Hi there,

We’ve got some customers who want to use PGP when taling to our support
staff.

I’ve created a PGP key for our support email address that we could send out
to these customers, but I’m struggling to think through how this can best be
made to work.

I was thinking that the way to do this would be that a copy of the incoming
email would need to be sent as is to the person who is assigned the ticket
somehow.

Has anybody else done this that can provide some suggestions?

Derek…

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Has anybody else done this that can provide some suggestions?

Hi,

If people send mail encrypted with PGP, they encrypt it with the public
key of your helpdesk email address. If you don’t consider this very
harmful, you could give every queue member the private key of that email
address. This way they can decrypt the email in their own mail program.

Unfortunately I have no solution for the Web UI.

Martin

Martin Schapendonk, martin@schapendonk.org, Phone: +31 (0)6 55770237
Student Information Systems and Management at Tilburg University

Hi Derek!

If you are fit with perl consider the following:

Built in some sort of plugin architecture into rt-mailgate for receiving
eMails.

You should trigger certain actions, when receiving eMails from certain
adresses.

Your customer certainly has a unique eMail-Adresse. If you get an eMail from
him and this eMail is PGP encrypted you could use your private key to
decrypt it before writing it to the DB (that’s actually what rt-mailgate
does, isn’t it?). There are Perl-Classes that handle all the decryption
stuff for you.

There should be the same thing to do, when replying to your customer. When
replying to a certain adress, crypt the mail with the public key for that
address and the send it.

That’s the way I would do it, as it provides you with the ability to kind of
have builtin PGP support for RT.

If you do it please send me a copy of your changes… :wink:

Regards,

Benjamin Boksa

Hi there,

We’ve got some customers who want to use PGP when taling to our support
staff.

I’ve created a PGP key for our support email address that we could send out
to these customers, but I’m struggling to think through how this can best be
made to work.

I was thinking that the way to do this would be that a copy of the incoming
email would need to be sent as is to the person who is assigned the ticket
somehow.

Has anybody else done this that can provide some suggestions?

Derek…



Any views expressed in this message are those of the individual sender,
except where the sender states them to be the views of Foreshore Limited.

This e-mail is intended only for the individual or entity to which it is
addressed and contains information that is private and confidential. If
you are not the intended recipient you are hereby notified that any
dissemination, distribution or copying is strictly prohibited. If you
have received this e-mail in error please delete it immediately and
advise us by return e-mail to hostmaster@foreshore.net


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