Pg script create failure

RT Developers
#1

I’m doing a new install of rt-3-0-7_01 using psql (PostgreSQL) 7.3.4-RH
(ie. the version provided by Red Hat) and I get these errors during
make initialize-database

Creating templates…1.2.3.4.5.6.7.8.9.10.11.12.done.
Creating scrips…1.(Error: Action AutoReply To Requestors not found)
2.3.(Error: Action Notify Requestors And Ccs not found)
4.(Error: Action Notify AdminCcs As Comment not found)
(Error: Action Notify Other Recipients As Comment not found)
5.6.7.8.9.done.

I tracked it down to a capitalization problem in initialdata. That file
hasn’t changed in 3-0-8rc1, so I assume it’s still a problem. Attached is
a patch that fixes things for me.

-james

initialdata.patch (2.62 KB)

#2

I’m doing a new install of rt-3-0-7_01 using psql (PostgreSQL) 7.3.4-RH
(ie. the version provided by Red Hat) and I get these errors during
make initialize-database

Creating templates…1.2.3.4.5.6.7.8.9.10.11.12.done.
Creating scrips…1.(Error: Action AutoReply To Requestors not found)
2.3.(Error: Action Notify Requestors And Ccs not found)
4.(Error: Action Notify AdminCcs As Comment not found)
(Error: Action Notify Other Recipients As Comment not found)
5.6.7.8.9.done.

I tracked it down to a capitalization problem in initialdata. That file
hasn’t changed in 3-0-8rc1, so I assume it’s still a problem. Attached is
a patch that fixes things for me.

Try 3.0.8rc1 with DBIx::SearchBuilder 0.95.

Actually, I have reason to believe you may see this with
RT 3.0.7 and SearchBuilder 0.95 but not RT 3.0.7 and SB 0.94 or RT
3.0.8x and SB 0.95.

Can you verify this?

-james

— …/…/rt-3-0-8rc1/etc/initialdata 2003-12-17 14:13:55.000000000 -0500
+++ initialdata 2003-12-18 02:57:42.000000000 -0500
@@ -69,7 +69,7 @@

@ScripActions = (

  • { Name => ‘Autoreply To Requestors’, # loc
  • { Name => ‘AutoReply To Requestors’, # loc
    Description =>
    ‘Always sends a message to the requestors independent of message sender’ , # loc
    ExecModule => ‘Autoreply’,
    @@ -86,7 +86,7 @@
    Description => ‘Sends mail to the owner’, # loc
    ExecModule => ‘Notify’,
    Argument => ‘Owner’ },
  • { Name => ‘Notify AdminCcs as Comment’, # loc
  • { Name => ‘Notify AdminCcs As Comment’, # loc
    Description => ‘Sends mail to the administrative Ccs as a comment’, # loc
    ExecModule => ‘NotifyAsComment’,
    Argument => ‘AdminCc’ },
    @@ -95,12 +95,12 @@
    ExecModule => ‘Notify’,
    Argument => ‘AdminCc’ },
  • { Name => ‘Notify Requestors and Ccs as Comment’, # loc
  • { Name => ‘Notify Requestors And Ccs as Comment’, # loc
    Description => ‘Send mail to requestors and Ccs as a comment’, # loc
    ExecModule => ‘NotifyAsComment’,
    Argument => ‘Requestor,Cc’ },
  • { Name => ‘Notify Requestors and Ccs’, # loc
  • { Name => ‘Notify Requestors And Ccs’, # loc
    Description => ‘Send mail to requestors and Ccs’, # loc
    ExecModule => ‘Notify’,
    Argument => ‘Requestor,Cc’ },
    @@ -113,7 +113,7 @@
    Description => ‘Send mail to all watchers’, # loc
    ExecModule => ‘Notify’,
    Argument => ‘All’ },
  • { Name => ‘Notify Other Recipients as Comment’, # loc
  • { Name => ‘Notify Other Recipients As Comment’, # loc
    Description => ‘Sends mail to explicitly listed Ccs and Bccs’, # loc
    ExecModule => ‘NotifyAsComment’,
    Argument => ‘OtherRecipients’ },
    @@ -203,7 +203,7 @@
    Description => ‘A blank template’, # loc
    Content => ‘’, },
    { Queue => ‘0’,
  •   Name        => 'Autoreply',                                         # loc

  •   Name        => 'AutoReply',                                         # loc
  Description => 'Default Autoresponse template',                     # loc
  Content     => 'Subject: AutoReply: {$Ticket->Subject}

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

Request Tracker — Best Practical Solutions – Trouble Ticketing. Free.

#3

I tracked it down to a capitalization problem in initialdata. That file
hasn’t changed in 3-0-8rc1, so I assume it’s still a problem. Attached is
a patch that fixes things for me.

Try 3.0.8rc1 with DBIx::SearchBuilder 0.95.

This worked.

Actually, I have reason to believe you may see this with
RT 3.0.7 and SearchBuilder 0.95

This is what I have and didn’t work.

but not RT 3.0.7 and SB 0.94 or RT

What is the recommended method for downgrading modules?

3.0.8x and SB 0.95.

This worked.

-james