Permissions to view "More about user"

Hi list,
I wrote a script to pull all our user information from out directory
into RT. Information such as Phone Numbers etc… that kind of thing.
All this information can now be viewed from the root account but not
from the other privileged accounts.
What permission do i need to give to the priviliged accounts to be able
to view this information ?.
Thanks

Ian Clancy
IT Co-ordinator
Connaught Electronics Ltd.
Dunmore Rd,
Tuam,
Co. Galway,
Ireland.

P : ++353 93 23151
F : ++353 93 23110
E : mailto:clancyian@cel.ie
W : http://www.cel-europe.com

I believe you need to grant AdminUsers globally to do this. I do most
of mine with group rights so add/removing rights is as easy as modifying
group membership.

Ian Clancy wrote:

Hi list,
I wrote a script to pull all our user information from out directory
into RT. Information such as Phone Numbers etc… that kind of thing.
All this information can now be viewed from the root account but not
from the other privileged accounts.
What permission do i need to give to the priviliged accounts to be
able to view this information ?.
Thanks

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

Hi

You have to change the file User.pm when privileged user will view this
information. In the diff I give privileged users permission to view
comments and workphone from users.

— /opt/rt3/lib/RT/User.pm 2005-02-01 15:20:40.000000000 +0100
+++ /opt/rt3/local/lib/RT/User.pm 2006-09-29 13:59:25.000000000
+0200
@@ -770,7 +770,7 @@
Password =>
{read => 1, write => 1, sql_type => 12, length => 40,
is_blob => 0, is_numeric => 0, type => ‘varchar(40)’, default => ‘’},
Comments =>

  •           {read => 1, write => 1, sql_type => -4, length => 0,
    

is_blob => 1, is_numeric => 0, type => ‘blob’, default => ‘’},

  •           {read => 1, write => 1, public => 1, sql_type => -4,
    

length => 0, is_blob => 1, is_numeric => 0, type => ‘blob’, default
=> ‘’},
Signature =>
{read => 1, write => 1, sql_type => -4, length => 0,
is_blob => 1, is_numeric => 0, type => ‘blob’, default => ‘’},
EmailAddress =>
@@ -802,7 +802,7 @@
HomePhone =>
{read => 1, write => 1, sql_type => 12, length => 30,
is_blob => 0, is_numeric => 0, type => ‘varchar(30)’, default => ‘’},
WorkPhone =>

  •           {read => 1, write => 1, sql_type => 12, length => 30,
    

is_blob => 0, is_numeric => 0, type => ‘varchar(30)’, default => ‘’},

  •           {read => 1, write => 1, public => 1, sql_type => 12,
    

length => 30, is_blob => 0, is_numeric => 0, type => ‘varchar(30)’,
default => ‘’},
MobilePhone =>
{read => 1, write => 1, sql_type => 12, length => 30,
is_blob => 0, is_numeric => 0, type => ‘varchar(30)’, default => ‘’},
PagerPhone =>

Michael

PS: Sorry for my bad english-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Ian
Clancy
Sent: Wednesday, 04 October, 2006 14:03
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Permissions to view “More about user”

Hi list,
I wrote a script to pull all our user information from out directory
into RT. Information such as Phone Numbers etc… that kind of thing.
All this information can now be viewed from the root account but not
from the other privileged accounts.
What permission do i need to give to the priviliged accounts to be able
to view this information ?.
Thanks

Ian Clancy
IT Co-ordinator
Connaught Electronics Ltd.
Dunmore Rd,
Tuam,
Co. Galway,
Ireland.

P : ++353 93 23151
F : ++353 93 23110
E : mailto:clancyian@cel.ie
W : http://www.cel-europe.com

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