hello
i have a problem
i have for testing 2 queues and 2 users
1x generel
1x webmaster
1xroot user
1xwebmaster user
i have played with group/queue/users permissions but i cant make that
"webmaster" only watch and work with the queue
"webmaster" he can see the tickets of queue generel too.
any has a little example how i must config the permissions so that 1x user
only can see and work with his queue
thanks