Hi,
Which user right needs to be granted to allow users to reassign already assigned tickets?
I cant seem get this to work (i get the message : You can only reassign tickets that you own or that are unowned) but its a function which would usefull for a queue administrator who didnt have super user rights.
Im using RT 2.08.
thanks
chris walker
[message reformatted]
chris.walker wrote:
Which user right needs to be granted to allow users to reassign already
assigned tickets? I cant seem get this to work (i get the message :
You can only reassign tickets that you own or that are unowned) but its
a function which would usefull for a queue administrator who didnt have
super user rights.
You need to steal the ticket first, then reassign. It’s a design feature. 