Permissions on Customfield for CommandByEmail

RT Users
1

HI All,

I’m trying to set a custom field on create using the headers

X-RT-Command: CF.{PNR}: 12345678

X-RT-Command: CF.{Surname}: Bloggs

logs show:

[7552] [Fri Dec 9 17:35:30 2016] [debug]: Got command customfield{pnr}
=> 12345678
(/var/www/xxx/local/plugins/RT-Extension-CommandByMail/lib/RT/Extension/CommandByMail.pm:383)
[7552] [Fri Dec 9 17:35:30 2016] [debug]: Got command
customfield{surname} => Bloggs
(/var/www/xxx/local/plugins/RT-Extension-CommandByMail/lib/RT/Extension/CommandByMail.pm:383)
[7552] [Fri Dec 9 17:35:31 2016] [debug]: Permission denied. User
#469290 has no SeeCustomField right on CF #37
(/var/www/sxxx/sbin/…/lib/RT/CustomField.pm:1053)
[7552] [Fri Dec 9 17:35:31 2016] [debug]: Permission denied. User
#469290 has no SeeCustomField right on CF #83
(/var/www/xxx/sbin/…/lib/RT/CustomField.pm:1053)

i actually want to “set initial value” for the custom field

i have granted “Everyone” the SeeCustomField and ModifyCustomField right
for both fields.

I have also granted “SeeCustomField” and “ModifyCustomField” to Everyone
for the Queue.

Is there a higher ranking right that i need for that right to exist? or
is there a “set initial value” right somewhere?

thanks, as always, in advance

w.

Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.

UK: 2B Habbo St, Greenwich, London
Dar es Salaam: 5 Ethan St, Mbezi beach
Arusha: 3 Ebeneezer Rd, Njiro
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Office Mobile: +255 (0) 773 503 502
Direct: +255 742 373 327
Skype: woody1tz

2

pls ignore. those CF’s are not the ones needing updating. something else
is upOn 09/12/16 20:49, Woody - Wild Thing Safaris wrote:

HI All,

I’m trying to set a custom field on create using the headers

X-RT-Command: CF.{PNR}: 12345678

X-RT-Command: CF.{Surname}: Bloggs

logs show:

[7552] [Fri Dec 9 17:35:30 2016] [debug]: Got command
customfield{pnr} => 12345678
(/var/www/xxx/local/plugins/RT-Extension-CommandByMail/lib/RT/Extension/CommandByMail.pm:383)
[7552] [Fri Dec 9 17:35:30 2016] [debug]: Got command
customfield{surname} => Bloggs
(/var/www/xxx/local/plugins/RT-Extension-CommandByMail/lib/RT/Extension/CommandByMail.pm:383)
[7552] [Fri Dec 9 17:35:31 2016] [debug]: Permission denied. User
#469290 has no SeeCustomField right on CF #37
(/var/www/sxxx/sbin/…/lib/RT/CustomField.pm:1053)
[7552] [Fri Dec 9 17:35:31 2016] [debug]: Permission denied. User
#469290 has no SeeCustomField right on CF #83
(/var/www/xxx/sbin/…/lib/RT/CustomField.pm:1053)

i actually want to “set initial value” for the custom field

i have granted “Everyone” the SeeCustomField and ModifyCustomField
right for both fields.

I have also granted “SeeCustomField” and “ModifyCustomField” to
Everyone for the Queue.

Is there a higher ranking right that i need for that right to exist?
or is there a “set initial value” right somewhere?

thanks, as always, in advance

w.

Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.

UK: 2B Habbo St, Greenwich, London
Dar es Salaam: 5 Ethan St, Mbezi beach
Arusha: 3 Ebeneezer Rd, Njiro
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Office Mobile: +255 (0) 773 503 502
Direct: +255 742 373 327
Skype: woody1tz