Permissions in v4 versus v3.8.7

Greetings,

We are working towards migrating our RT installation from v3.8.7 to v4.0.4, but have encountered an issue with permissions. We have a queue(maintenance) that gets many requests daily and often fills up the Newest Unowned section of the RT at a Glance. In v3.8.7 we were able to give everyone create ticket rights to the maintenance queue but not view rights. This resulted in everyone being able to submit to the maintenance queue but not see the unowned tickets. In version 4 I have the same settings but the unowned tickets are showing even if the “view queue” is not selected. Is this still possible in version 4? Am I missing something obvious? Thanks.

–Dale

Dale Poulter
Automation Coordinator
Library Information Technology Services
Vanderbilt University
419 21st Avenue South, Room 812
Nashville, TN 37203-2427
(615)343-5388
(615)343-8834 (fax)
(615)207-9705 (cell)
dale.poulter@vanderbilt.edumailto:dale.poulter@vanderbilt.edu

In version 4 I have the same settings but the unowned tickets are
showing even if the “view queue” is not selected. Is this still
possible in version 4? Am I missing something obvious? Thanks.

I’m betting you don’t actually have the same rights setup. "View Queue"
is SeeQueue, and that only controls the visibility of the queue name.
ShowTicket is the right that lets people see tickets in a queue. You
probably have it granted too widely.

Thomas

Thanks for the help. This did seem to correct the issue, strange though that it worked in 3.8.7.-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Thomas Sibley
Sent: Wednesday, January 04, 2012 3:13 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] permissions in v4 versus v3.8.7

On 01/04/2012 04:07 PM, Poulter, Dale wrote:

In version 4 I have the same settings but the unowned tickets are
showing even if the “view queue” is not selected. Is this still
possible in version 4? Am I missing something obvious? Thanks.

I’m betting you don’t actually have the same rights setup. "View Queue"
is SeeQueue, and that only controls the visibility of the queue name.
ShowTicket is the right that lets people see tickets in a queue. You probably have it granted too widely.

Thomas
RT Training Sessions (http://bestpractical.com/services/training.html)

  • Boston March 5 & 6, 2012