What we did was grant all the Search privileges (Show, Save, Modify,
to all “Privileged” *
Users. This did NOT affect Personal Searches. For Groups, it allows those
rights IF AND ONLY IF they are a member of said group. By doing it this
way, we saved ourselves a WHOLE BUNCH of maintenance.
Just a thought on rights management.
LBNLOn Fri, Aug 20, 2010 at 11:24 AM, Alister West <firstname.lastname@example.org wrote:
I found my Permission setting and now everything works as expected.
It was the global config that I needed to change.
Config > Global > Groups > Privileged > ShowSavedSearches.
I have updated the wiki to make this more clear.
Alister West email@example.com
On 10-08-20 10:58 AM, Alister West wrote:
I have a new install of RT and would like to change the default
RT-at-a-Glance for everyone.
I followed the instructions on the wiki here and I have it working for
the root user.
I created a ‘support’ group and added 4 users to that group.
I also created an ‘Approvers’ group but no-one is in that yet.
I saved my custom query as ‘RT System saved searches > My Service
In Config > Groups > ‘Support’ > Group Rights
I added ‘ShowSavedSearches’ to both the ‘System Privileged’ group and
the ‘User defined - Support’ group.
Unfortunately I get the error “Predefined search My Service Requests not
found” when logging in as the Support user Phil.
Have I missed something simple with my Permissions settings?
Thanks in advance,
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!