Permission to create requests


#1

I can create request with the web interface. I can follow up on them and
add to the requests via email.

But I cannot create requests via email.

Although the user sending the mail is specified as being able to create
requests in that queue I always get the same error:

There has been an error:
There has been an error with your request:
You don’t have permission to create requests in this queue

Your message is reproduced below:

opstest

Any suggestions would be great.

Over and out,

Valerio Romano
grasshopper & unix fan


#2

As far as I investigated, you would try following.

(1)Creating a new ticket
mail to correspond@your.domain.com
Content: No RT command. Only comment.
(2)Adding a comment
mail to comment@your.doain.com
Content: your comment
(3)Some action to ticket
mail to action@your.domain.com
Content: %rt user your_user_id
%rt pass your_password
%rt command

I have not yet done all the test. %rt set due command still fails to
understand the date.

Regards,
KazuOn Tue, 7 Nov 2000 10:17:13 -0800 (PST) Valerio Romano vlove@mail1.xoom.com wrote:

I can create request with the web interface. I can follow up on them and
add to the requests via email.

But I cannot create requests via email.

Although the user sending the mail is specified as being able to create
requests in that queue I always get the same error:

There has been an error:
There has been an error with your request:
You don’t have permission to create requests in this queue

Your message is reproduced below:

opstest

Any suggestions would be great.

Over and out,

Valerio Romano
grasshopper & unix fan


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