Permission problems

RT Users
1

This is quite frustrating … I have a permissions problem which most
likely cacades into sending mail problems …

Any ideas?

==> /opt/rt3/var/log/rt.log <==
[Fri Apr 18 19:47:13 2008] [crit]: No permission to create tickets in
the queue ‘NVDB’ (/opt/rt3/lib/RT/Interface/Email.pm:243)
[Fri Apr 18 19:47:13 2008] [warning]: Warning: Use of "require"
without parentheses is ambiguous at (eval 801) line 1. ((eval 801):1)
[Fri Apr 18 19:47:13 2008] [warning]: Bareword found where operator
expected at (eval 801) line 1, near “/usr/bin” ((eval 801):1)
[Fri Apr 18 19:47:13 2008] [warning]: (Missing operator before bin?)
((eval 801):1)
[Fri Apr 18 20:03:54 2008] [debug]: Converting ‘us-ascii’ to 'utf-8’
for text/plain - RE: TN 0801 Full Update (/opt/rt3/lib/RT/I18N.pm:240)
[Fri Apr 18 20:03:54 2008] [error]: Disabled User #14964 failed access
check for CreateTicket (/opt/rt3/lib/RT/Principal_Overlay.pm:310)
[Fri Apr 18 20:03:54 2008] [crit]: No permission to create tickets in
the queue ‘NVDB’ (/opt/rt3/lib/RT/Interface/Email.pm:243)
[Fri Apr 18 20:03:54 2008] [warning]: Warning: Use of "require"
without parentheses is ambiguous at (eval 474) line 1. ((eval 474):1)
[Fri Apr 18 20:03:54 2008] [warning]: Bareword found where operator
expected at (eval 474) line 1, near “/usr/bin” ((eval 474):1)
[Fri Apr 18 20:03:54 2008] [warning]: (Missing operator before bin?)
((eval 474):1)
[Fri Apr 18 20:12:03 2008] [warning]: Encode::Guess failed: decoder is
undefined; fallback to iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:436)
[Fri Apr 18 20:12:03 2008] [debug]: Guessed encoding: ascii (/opt/rt3/
lib/RT/I18N.pm:417)
[Fri Apr 18 20:12:03 2008] [warning]: Encode::Guess failed: decoder is
undefined; fallback to iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:436)
[Fri Apr 18 20:12:03 2008] [debug]: Guessed encoding: ascii (/opt/rt3/
lib/RT/I18N.pm:417)
[Fri Apr 18 20:12:03 2008] [debug]: About to think about scrips for
transaction #52505 (/opt/rt3/lib/RT/Transaction_Overlay.pm:167)
[Fri Apr 18 20:12:03 2008] [debug]: About to prepare scrips for
transaction #52505 (/opt/rt3/lib/RT/Transaction_Overlay.pm:171)
[Fri Apr 18 20:12:03 2008] [debug]: Found 7 scrips (/opt/rt3/lib/RT/
Scrips_Overlay.pm:365)

2

This is quite frustrating … I have a permissions problem which most
likely cacades into sending mail problems …

Any ideas?

==> /opt/rt3/var/log/rt.log <==
[Fri Apr 18 19:47:13 2008] [crit]: No permission to create tickets in
the queue ‘NVDB’ (/opt/rt3/lib/RT/Interface/Email.pm:243)
[Fri Apr 18 19:47:13 2008] [warning]: Warning: Use of “require”
without parentheses is ambiguous at (eval 801) line 1. ((eval 801):1)
[Fri Apr 18 19:47:13 2008] [warning]: Bareword found where operator
expected at (eval 801) line 1, near “/usr/bin” ((eval 801):1)
[Fri Apr 18 19:47:13 2008] [warning]: (Missing operator )

I wouldn’t want to swear to it, but I suspect these last two errors
point to a problem in your scrips.

TTFN
roger roger@computer-surgery.co.uk

3

This is quite frustrating … I have a permissions problem which most
likely cacades into sending mail problems …

Any ideas?

==> /opt/rt3/var/log/rt.log <==
[Fri Apr 18 19:47:13 2008] [crit]: No permission to create tickets in
the queue ‘NVDB’ (/opt/rt3/lib/RT/Interface/Email.pm:243)
[Fri Apr 18 19:47:13 2008] [warning]: Warning: Use of “require”
without parentheses is ambiguous at (eval 801) line 1. ((eval 801):1)
[Fri Apr 18 19:47:13 2008] [warning]: Bareword found where operator
expected at (eval 801) line 1, near “/usr/bin” ((eval 801):1)
[Fri Apr 18 19:47:13 2008] [warning]: (Missing operator )

I wouldn’t want to swear to it, but I suspect these last two errors
point to a problem in your scrips.

TTFN

roger roger@computer-surgery.co.uk

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Commercial support: sales@bestpractical.com

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Buy a copy at http://rtbook.bestpractical.com

I am willing to take criticism … :slight_smile:

Set($rtname , “rt.dc.org”);
Set($Organization , “dc.org”);

Set($Timezone , ‘US/Eastern’);

Set($DatabaseType , ‘mysql’);
Set($DatabaseUser , ‘user’);
Set($DatabasePassword , ‘pass’);
Set($DatabaseName , ‘rt3’);
Set($DatabaseHost , ‘localhost’);

Set($OwnerEmail , ‘nc@dc.org’);
Set($LoopsToRTOwner , 1);
Set($StoreLoops , undef);
Set($MaxAttachmentSize , 10000000);
Set($TruncateLongAttachments , undef);
Set($DropLongAttachments , undef);
Set($ParseNewMessageForTicketCcs , 1);
Set($RTAddressRegexp , ‘^rt@rt.dc.org$’);
Set($SenderMustExistInExternalDatabase , 1);

Set($CorrespondAddress , ‘rt@rt.dc.org’);
Set($CommentAddress , ‘rt-comment@rt.dc.org’);

#Sendmail Configuration

Set($MailCommand , ‘sendmailpipe’);
Set($SendmailArguments , “”);
#Set($SendmailArguments , “-oi -t”);
#Set($SendmailArguments,“-oi -t -ODeliveryMode=b -OErrorMode=m”);
#Set($SendmailPath , “/usr/sbin/sendmail”);
Set($SendmailPath , “/opt/rt3/bin/mailx-wrapper”);
Set($UseFriendlyFromLine , 1);
Set($FriendlyFromLineFormat , “"%s via RT" <%s>”);
Set($UseFriendlyToLine , 1);
Set($FriendlyToLineFormat, “"%s of $RT::rtname Ticket #%s":;”);
Set($NotifyActor, 0);

Logging

Set($LogToSyslog , ‘debug’);
Set($LogToScreen , ‘error’);
Set($LogToFile , ‘debug’);
Set($LogDir, ‘/opt/rt3/var/log’);
Set($LogToFileNamed , “rt.log”); #log to rt.log

Web interface configuration

Set($WebPath , “”);
Set($WebPath , “”);
Set($WebBaseURL , “https://rt.dnc.org”);

Set($WebURL , $WebBaseURL . $WebPath . “/”);
Set($WebImagesURL , $WebURL . “NoAuth/images/”);
Set($LogoURL , $WebImagesURL . “rt.jpg”);
Set($MessageBoxWidth , 72);
Set($MessageBoxWrap, “HARD”);
Set($TrustHTMLAttachments , undef);
Set($MaxInlineBody, 13456);
Set($MyTicketsLength, 10);
1;

4

This is quite frustrating … I have a permissions problem which most
likely cacades into sending mail problems …

Any ideas?

==> /opt/rt3/var/log/rt.log <==
[Fri Apr 18 19:47:13 2008] [crit]: No permission to create tickets in
the queue ‘NVDB’ (/opt/rt3/lib/RT/Interface/Email.pm:243)
[Fri Apr 18 19:47:13 2008] [warning]: Warning: Use of “require”
without parentheses is ambiguous at (eval 801) line 1. ((eval 801):1)
[Fri Apr 18 19:47:13 2008] [warning]: Bareword found where operator
expected at (eval 801) line 1, near “/usr/bin” ((eval 801):1)
[Fri Apr 18 19:47:13 2008] [warning]: (Missing operator )

I wouldn’t want to swear to it, but I suspect these last two errors
point to a problem in your scrips.

TTFN

roger roger@computer-surgery.co.uk

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Also, my rt.conf file is not sitting with me well either …

Notice Apache2 module I CANNOT get to load properly … :frowning:

<VirtualHost *:443>
ServerName rt.dc.org
DocumentRoot /opt/rt3/share/html
ServerAdmin nc@dc.org
LogLevel warn
ErrorLog /var/log/apache2/rt_error_log
TransferLog /var/log/apache2/rt_access_log
PerlSetVar MasonArgsMethod CGI
SSLEngine on
SSLCipherSuite ALL:!ADH:!EXPORT56:RC4+RSA:+HIGH:+MEDIUM:-LOW:-SSLv2:-
EXP:-eNULL
SSLCertificateFile /etc/apache2/ssl.crt/rt.crt
SSLCertificateKeyFile /etc/apache2/ssl.key/rt.key

# this line applies to Apache2+mod_perl2 only
# Below line might be incorrect, I had to use:
#     PerlModule Apache2::compat
# mod_perl 2.0.1 from FC4 Linux

PerlModule Apache2 Apache::compat

Alias /rt "/opt/rt3/share/html"
PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl

<Directory /opt/rt3/share/html>
  AllowOverride All
  Options ExecCGI FollowSymLinks
  <IfModule mod_access.c>
     Order allow,deny
      Allow from all
  </IfModule>
</Directory>

<Location /rt>
  RewriteEngine On
  RedirectMatch permanent (.*)/$ $1/index.html
  AddDefaultCharset UTF-8
  SetHandler perl-script
  PerlHandler RT::Mason
</Location>