Permission Denied?

We have one user who tries to reply (via email) to our tickets, every
time he does he gets an email back.

The email has the expected subject that includes the RT tag. However the
entire message is ‘Permission Denied’. His comment (not correspondance)
does not end up in RT, nor does he get any other information concerning
what it is that is denied.

How would we go about debugging this? He has no problem creating, and we
have comment (and correspond, and modify, and …) permission on this
queue for requestors.

Rick Measham

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