Permission Denied when editing Organization

RT Users
1

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Hello All,
I am a new user to RT and am very excited about what my company will be
able to accomplish with it.

I have a small quirk that I’m trying to iron out though.

For some reason my users are not able to edit their Organization field!!

I have granted the ModifySelf right to said users and they can edit all
other information about themselves except for the Organization.

Does anyone know what might be causing this?

Thanks,
Matt
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2

Matt,

We grant the permission to ModifySelf on a global basis to all

Privileged users and have no problem at all. Try that. Hope it helps.

Kenn
LBNLOn 10/18/2007 12:57 PM, Matt Westfall wrote:

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Hash: SHA1

Hello All,
I am a new user to RT and am very excited about what my company will be
able to accomplish with it.

I have a small quirk that I’m trying to iron out though.

For some reason my users are not able to edit their Organization field!!

I have granted the ModifySelf right to said users and they can edit all
other information about themselves except for the Organization.

Does anyone know what might be causing this?

Thanks,
Matt
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3Scam8NNtD4OlfO18QYRMYo=
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The rt-users Archives

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Commercial support: sales@bestpractical.com

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3

Now that I think about it, I even specifically granted ModifySelf on my
test account, and no joy. Can’t modify Organization, says permission
denied :-/On Thu, 18 Oct 2007 8:06 pm, Kenneth Crocker wrote:

Matt,

We grant the permission to ModifySelf on a global basis to all
Privileged users and have no problem at all. Try that. Hope it helps.

Kenn
LBNL

On 10/18/2007 12:57 PM, Matt Westfall wrote:

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1
Hello All,
I am a new user to RT and am very excited about what my company will be
able to accomplish with it.
I have a small quirk that I’m trying to iron out though.
For some reason my users are not able to edit their Organization
field!!
I have granted the ModifySelf right to said users and they can edit all
other information about themselves except for the Organization.
Does anyone know what might be causing this?
Thanks,
Matt
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iD8DBQFHF7qhb/8X6V5MpAURAv/fAJ4penPboTeZoZzj5XMFy043PLJO/gCfTBXQ
3Scam8NNtD4OlfO18QYRMYo=
=bLOB
-----END PGP SIGNATURE-----

The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Matt Westfall
Factory7

4

Now that I think about it, I even specifically granted ModifySelf
on my test account, and no joy. Can’t modify Organization, says
permission denied :-/

Organization is considered an ‘admin’ field. Only people with the
global AdminUsers right can change it.
See the code in User_Overlay.pm, sub _OverlayAccessible {

You could override that in a User_Local.pm if you want

-kevin> On Thu, 18 Oct 2007 8:06 pm, Kenneth Crocker wrote:

Matt,

We grant the permission to ModifySelf on a global basis to all
Privileged users and have no problem at all. Try that. Hope it helps.

Kenn
LBNL

On 10/18/2007 12:57 PM, Matt Westfall wrote:

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1
Hello All,
I am a new user to RT and am very excited about what my company
will be
able to accomplish with it.
I have a small quirk that I’m trying to iron out though.
For some reason my users are not able to edit their Organization
field!!
I have granted the ModifySelf right to said users and they can
edit all
other information about themselves except for the Organization.
Does anyone know what might be causing this?
Thanks,
Matt
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Version: GnuPG v1.4.5 (MingW32)
iD8DBQFHF7qhb/8X6V5MpAURAv/fAJ4penPboTeZoZzj5XMFy043PLJO/gCfTBXQ
3Scam8NNtD4OlfO18QYRMYo=
=bLOB
-----END PGP SIGNATURE-----

The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly
Media. Buy a copy at http://rtbook.bestpractical.com

Matt Westfall
Factory7

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

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Media. Buy a copy at http://rtbook.bestpractical.com

5

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Thanks alot Kevin!!

Kevin Falcone wrote:

Now that I think about it, I even specifically granted ModifySelf on
my test account, and no joy. Can’t modify Organization, says
permission denied :-/

Organization is considered an ‘admin’ field. Only people with the
global AdminUsers right can change it.
See the code in User_Overlay.pm, sub _OverlayAccessible {

You could override that in a User_Local.pm if you want

-kevin

Matt,

We grant the permission to ModifySelf on a global basis to all

Privileged users and have no problem at all. Try that. Hope it helps.

Kenn
LBNL

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Matt Westfall
Factory7

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.Buy
a copy at http://rtbook.bestpractical.com
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