We are using RT5.0.2
One xyz user was added to one Queue and was able to perform all kind of operations. Couple of months ago this user change the department and we have to remove this user from the queue.
Now this user tried to create a ticket via email but system denied her request.
Everyone else is able to create tickets with no issues via email.
 [Mon Jan 24 18:58:59 2022] [crit]: Failed attempt to create a ticket by email, from XX344@XXxXX.com: XX344@XXxXX.com attempted to create a ticket via email in the queue DEVREQ; you might need to grant ‘Everyone’ the CreateTicket right. (/opt/rt5/sbin/…/lib/RT/Interface/Email.pm:708)
 [Mon Jan 24 18:59:00 2022] [crit]: Permission Denied: XX344@XXxXX.com has no right to create tickets in queue DEVREQ (/opt/rt5/sbin/…/lib/RT/Interface/Email.pm:708)