Permission Denied RTIR

RTIR
1

Hello guys,
I get the error Permission Denied while Launching an Investigation/Countermeasures for an Incident on RTIR v 5.0.1. Below is the exact error:

(/opt/rt5/share/html/Elements/Error:78)

The file Permission is in conjunction with the rest of the files:

> ls -l /opt/rt5/share/html/Elements/Error
-rw-r--r--. 1 apache apache 2808 Nov 18 08:50 /opt/rt5/share/html/Elements/Error

The particular Line, 78 throwing the error has below content:

$RT::Logger->error( $error );

Not really sure the logger is logging to what file, any help would wighly be appreciated.

2

(/opt/rt5/share/html/Elements/Error:78)
Is there more to the error? You’re seeing this in the web UI?

3

Thats all from logs, both httpd and rt logs. Yes on Browser it throws Permission Denied Error and nothing more
Below are steps taken
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4

Does your current user have the CreateTicket right for the queue you’re trying to create a ticket in?

5

Yes, User has correct queue permisions

6

Is the ticket created? Maybe your user can’t view the newly created ticket

7

Found a solution, the Queues Investigations and the rest were disabled. So the issue was it could not find them
Thank you for engaging me.

8

Perhaps the logging can be improved to show an explicit message, something like the queue does not exist/is disabled.

9

Was there something in the web server logs that said the real issue?

10

Server logs, this was the error

[1001046] [Fri Nov 18 09:23:49 2022] [error]: Permission Denied (/opt/rt5/share/html/Elements/Error:78)
[1001416] [Fri Nov 18 09:24:35 2022] [error]: Permission Denied (/opt/rt5/share/html/Elements/Error:78)

RT Log

(/opt/rt5/share/html/Elements/Error:78)
11

Thats surprising maybe debug log level would have had more info

12

Debug is actually enabled
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13

Yeah seems you’re right, that is a good PR to create!