I’m getting a strange error on my email gateway comments. When any email
is sent to the “queueName”-comment address it quietly dies. The correspond
address works fine. (Both setup as per the install guide)
The maillog shows it being properly delivered. The RT log show NOTHING. My
syslog has the following error:
Jun 30 16:46:36 RTserver RT: Permission Denied
(/opt/rt3/lib/RT/Interface/Email.pm:724)
File permissions don’t seem to be a problem.
Line 724 of Email.pm is:
#Warn the sender that we couldn’t actually submit the comment.
MailError(
To => $ErrorsTo,
Subject => “Message not recorded”,
Explanation => $msg,
MIMEObj => $Message
);
SETUP:
Redhat 8
RT 3.0.6
Perl 5.8.0
Any ideas would be appreciated…
Most anything is easy after you’ve done it successfully a few times
Leon Sonntag
Innovative Web Applications
leon at iwa-solutions dot com
First off, Thanks EVER so much for pointing me in the right direction to
“Niels Bakker niels@bakker.net”
The problem turned out to be that the sender was using a new email
address(changed domain names). That caused the permission denied
error. submitting under the old address works fine. Now I just have to
figure out the long term answer. But I will submit that under a different
post.
At 05:10 PM 6/30/04, you wrote:
I’m getting a strange error on my email gateway comments. When any email
is sent to the “queueName”-comment address it quietly dies. The
correspond address works fine. (Both setup as per the install guide)
The maillog shows it being properly delivered. The RT log show NOTHING.
My syslog has the following error:
Jun 30 16:46:36 RTserver RT: Permission Denied
(/opt/rt3/lib/RT/Interface/Email.pm:724)
File permissions don’t seem to be a problem.
Line 724 of Email.pm is:
#Warn the sender that we couldn’t actually submit the comment.
MailError(
To => $ErrorsTo,
Subject => “Message not recorded”,
Explanation => $msg,
MIMEObj => $Message
);
SETUP:
Redhat 8
RT 3.0.6
Perl 5.8.0
Any ideas would be appreciated…
Most anything is easy after you’ve done it successfully a few times
Leon Sonntag
Innovative Web Applications
leon at iwa-solutions dot com
The rt-users Archives
RT Developer and Administrator training is coming to LA, DC and Frankfurt
this spring and summer.
http://bestpractical.com/services/training.html
Sign up early, as class space is limited.
Most anything is easy after you’ve done it successfully a few times
Leon Sonntag
Innovative Web Applications
leon at iwa-solutions dot com