I am writing a series of PERL script to help out our support people and I am
wondering if it is possible to search the body of a request for a given
string, and if so how, I am afraid I am not very familiar with mysql and
have been unable to find the information
eOinFrom: “Valerio Romano” firstname.lastname@example.org
To: “Adam Maurice” email@example.com
Sent: Thursday, November 09, 2000 12:05 AM
Subject: Re: [rt-users] Non-Queue Member Access etc.
Thanks many all.
Worked like a charm!
I had even read through that a week ago my first time around and now had
forgotten about it.
Ive setup RT to the best of my knowledge correctly, yet I am having
creating tickets from users outside the members list.
When I send in a request, I get:
There has been an error:
There has been an error with your request:
You don’t have permission to create requests in this queue. Either
not a queue member or non-members aren’t allowed to create requests in
I have triple checked, and then triple checked again that the tickbox in
the queue admin window says:Allow non-members to create requests
– IT IS TICKED !!
CREATE TABLE queues (
queue_id char(40) DEFAULT ‘’ NOT NULL,
PRIMARY KEY (queue_id)
Dumping data for table ‘queues’
INSERT INTO queues VALUES
It all looks fine to me, but it just aint working…
I’d be interested to hear any comments as I need to set this thing up
get it working asap.
Thanks very much in advance,
Adam Maurice, E-mail: firstname.lastname@example.org
Executive Technical Director, Tel: +44 (0)20 8208 2425
Live-Networks Fax: +44 (0)20 8450 7744
Millenium Business Centre, Staples Corner, London NW2 6DW