PErl question for RT Status values

RT Users
1

To list,

In the past (3.6.4) I was able to add a couple values for my @active
ticket statuses by modifying the RT_SiteCOnfig.pm values thus:

@ActiveStatus = (‘new’, ‘open’, ‘pending QA’, ‘QA approvd’, ‘stalled’)
unless @ActiveStatus;

Now, with the more stringent syntax, I have this:

Set(@ActiveStatus, (qw(’‘new’ ‘open’ ‘pending QA’ ‘QA approvd’ ‘stalled’)));

The problem is that the single quotes end up as part of the value. I
can’t just remove them because I need to protect the integreity of two
values that include an embedded space (‘pending QA’ and ‘QA approvd’).

I’m only a perl newbie, so I’m not sure how to get around this problem.
Can anyone out there show me the correct syntax to add my two status
values and keep the integrity of the embedded space?

Thanks.

Kenn
LBNL

2

Ken Crocker wrote:

To list,

In the past (3.6.4) I was able to add a couple values for my @active
ticket statuses by modifying the RT_SiteCOnfig.pm values thus:

@ActiveStatus = (‘new’, ‘open’, ‘pending QA’, ‘QA approvd’, ‘stalled’)
unless @ActiveStatus;

Now, with the more stringent syntax, I have this:

Set(@ActiveStatus, (qw('‘new’ ‘open’ ‘pending QA’ ‘QA approvd’ ‘stalled’)));

The problem is that the single quotes end up as part of the value. I
can’t just remove them because I need to protect the integreity of two
values that include an embedded space (‘pending QA’ and ‘QA approvd’).
Did you try to use double quotes?, like
Set(@ActiveStatus, (qw(“‘new’ ‘open’ ‘pending QA’ ‘QA approvd’
‘stalled’”)));

Regards,

Joop

3

Joop,

No. I waslooking thru Perl for Dummies and Learning Perl and
coul;dn’t find any reference for the “set” command". I’ll try that now.
Thanks.

Kenn
LBNLOn 2/1/2010 12:15 PM, Joop van de Wege wrote:

Ken Crocker wrote:

To list,

In the past (3.6.4) I was able to add a couple values for my @active
ticket statuses by modifying the RT_SiteCOnfig.pm values thus:

@ActiveStatus = (‘new’, ‘open’, ‘pending QA’, ‘QA approvd’,
‘stalled’) unless @ActiveStatus;

Now, with the more stringent syntax, I have this:

Set(@ActiveStatus, (qw('‘new’ ‘open’ ‘pending QA’ ‘QA approvd’
‘stalled’)));

The problem is that the single quotes end up as part of the value. I
can’t just remove them because I need to protect the integreity of
two values that include an embedded space (‘pending QA’ and ‘QA
approvd’).
Did you try to use double quotes?, like
Set(@ActiveStatus, (qw(“‘new’ ‘open’ ‘pending QA’ ‘QA approvd’
‘stalled’”)));

Regards,

Joop

4

Joop,

Nope. Didn’t work. It looks like once I code “Set”, it takes everything
inside theinner paranthesis literally.

I suppose I /COULD/ go into RT_Config and change it back to the old
syntax so my override in RT_SiteConfig would work. But I don’t like that
because I like to think of RT_Config as untouchable. A “local” version
won’t work either. I found it rather frustrating that there was no
reference to the “Set” command in either of the books I looked at. I’ll
try google next.

Kenn
LBNLOn 2/1/2010 12:15 PM, Joop van de Wege wrote:

Ken Crocker wrote:

To list,

In the past (3.6.4) I was able to add a couple values for my @active
ticket statuses by modifying the RT_SiteCOnfig.pm values thus:

@ActiveStatus = (‘new’, ‘open’, ‘pending QA’, ‘QA approvd’, ‘stalled’)
unless @ActiveStatus;

Now, with the more stringent syntax, I have this:

Set(@ActiveStatus, (qw('‘new’ ‘open’ ‘pending QA’ ‘QA approvd’ ‘stalled’)));

The problem is that the single quotes end up as part of the value. I
can’t just remove them because I need to protect the integreity of two
values that include an embedded space (‘pending QA’ and ‘QA approvd’).

Did you try to use double quotes?, like
Set(@ActiveStatus, (qw(“‘new’ ‘open’ ‘pending QA’ ‘QA approvd’
‘stalled’”)));

Regards,

Joop

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5

To list,

In the past (3.6.4) I was able to add a couple values for my @active
ticket statuses by modifying the RT_SiteCOnfig.pm values thus:

@ActiveStatus = (‘new’, ‘open’, ‘pending QA’, ‘QA approvd’, ‘stalled’)
unless @ActiveStatus;

Now, with the more stringent syntax, I have this:

Set(@ActiveStatus, (qw('‘new’ ‘open’ ‘pending QA’ ‘QA approvd’ ‘stalled’)));

perldoc -f qw will tell you more about what it does (and why it is
huring yout)

Just do

Set(@ActiveStatus, (‘new’, ‘open’, ‘pending QA’, ‘QA approvd’, ‘stalled’));

-kevin

6

To list,

In the past (3.6.4) I was able to add a couple values for my @active
ticket statuses by modifying the RT_SiteCOnfig.pm values thus:

@ActiveStatus = (‘new’, ‘open’, ‘pending QA’, ‘QA approvd’, ‘stalled’)
unless @ActiveStatus;

Now, with the more stringent syntax, I have this:

Set(@ActiveStatus, (qw('‘new’ ‘open’ ‘pending QA’ ‘QA approvd’ ‘stalled’)));

The problem is that the single quotes end up as part of the value. I
can’t just remove them because I need to protect the integreity of two
values that include an embedded space (‘pending QA’ and ‘QA approvd’).

I’m only a perl newbie, so I’m not sure how to get around this problem.
Can anyone out there show me the correct syntax to add my two status
values and keep the integrity of the embedded space?

Thanks.

Kenn
LBNL

Try
Set( @ActiveStatus, (‘new’, ‘open’, ‘pending QA’, ‘QA approvd’, ‘stalled’));

You can use quotes or qw, but not both.

Jeff

7

Jeff,

AAAHHH! Thanks.

Kenn
LBNLOn 2/1/2010 12:50 PM, Jeff Voskamp wrote:

On 02/01/2010 02:45 PM, Ken Crocker wrote:

To list,

In the past (3.6.4) I was able to add a couple values for my @active
ticket statuses by modifying the RT_SiteCOnfig.pm values thus:

@ActiveStatus = (‘new’, ‘open’, ‘pending QA’, ‘QA approvd’, ‘stalled’)
unless @ActiveStatus;

Now, with the more stringent syntax, I have this:

Set(@ActiveStatus, (qw('‘new’ ‘open’ ‘pending QA’ ‘QA approvd’ ‘stalled’)));

The problem is that the single quotes end up as part of the value. I
can’t just remove them because I need to protect the integreity of two
values that include an embedded space (‘pending QA’ and ‘QA approvd’).

I’m only a perl newbie, so I’m not sure how to get around this problem.
Can anyone out there show me the correct syntax to add my two status
values and keep the integrity of the embedded space?

Thanks.

Kenn
LBNL

Try
Set( @ActiveStatus, (‘new’, ‘open’, ‘pending QA’, ‘QA approvd’, ‘stalled’));

You can use quotes or qw, but not both.

Jeff

The rt-users Archives

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Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

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8

Kevin,

Thanks.

Kenn
LBNLOn 2/1/2010 12:46 PM, Kevin Falcone wrote:

On Mon, Feb 01, 2010 at 11:45:31AM -0800, Ken Crocker wrote:

To list,

In the past (3.6.4) I was able to add a couple values for my @active
ticket statuses by modifying the RT_SiteCOnfig.pm values thus:

@ActiveStatus = (‘new’, ‘open’, ‘pending QA’, ‘QA approvd’, ‘stalled’)
unless @ActiveStatus;

Now, with the more stringent syntax, I have this:

Set(@ActiveStatus, (qw('‘new’ ‘open’ ‘pending QA’ ‘QA approvd’ ‘stalled’)));

perldoc -f qw will tell you more about what it does (and why it is
huring yout)

Just do

Set(@ActiveStatus, (‘new’, ‘open’, ‘pending QA’, ‘QA approvd’, ‘stalled’));

-kevin

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com