Right. So as some point, as close to the place that tries to include that
Rule.pm file, I’d add something similar to::
It is actually Rule.pm (sorry for the lower case). I’m not sure what
you mean by “interject some logging code into the logic flow”
I have root access to the systems RT runs on via putty ssh.
Thanks,
Mark Sears – CISSP-M.S. IA
Principal Information Security Analyst
[image: cid:image001.png@01CE728F.61780B30]
12249 Science Drive Suite 160
Orlando, FL 32826
office: (407) 541-4062
fax: (407) 380-3823
mark.sears@gdit.com mark.sears@gdit.com
www.gdit.com
From: lenjaffe@gmail.com [mailto:lenjaffe@gmail.com] *On Behalf Of *Len
Jaffe
Sent: Tuesday, May 20, 2014 10:56 AM
To: Sears, Mark
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Perl broken?
Looks reasonable on its face.
If it really is ‘rule.pm’ instead of ‘Rule.pm’ that that’s probably one
of your problems, as the file names are case sensitive on Unix.
Do you have a way to interject some logging code into the logic flow?
Because it’s important to know the state of the interpreter… @INC, %INC,
etc. If we insert a couple of calls that dump some of the variables to the
RT log, it could be helpful.
Len.
On Tue, May 20, 2014 at 8:51 AM, Sears, Mark Mark.Sears@gdit.com wrote:
Ok –r—r—r—is the permission for the rule.pm file and root owns it and the
entire directory
drwxr-xr-x is the permission of the top level perl directory and owner by
root.
Are these permissions correct?
Thanks,
Mark Sears – CISSP-M.S. IA
Principal Information Security Analyst
[image: cid:image001.png@01CE728F.61780B30]
12249 Science Drive Suite 160
Orlando, FL 32826
office: (407) 541-4062
fax: (407) 380-3823
mark.sears@gdit.com mark.sears@gdit.com
www.gdit.com
From: lenjaffe@gmail.com [mailto:lenjaffe@gmail.com] *On Behalf Of *Len
Jaffe
Sent: Monday, May 19, 2014 4:12 PM
To: Sears, Mark
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Perl broken?
Perl has an @INC array which lists all of the directories that Perl will
look in when searching for modules.
It also has %INC which is a hash of modules, and the file paths they were
loaded from.
But Perl listed it’s include path for you. You included it in a previous
email. look through that list and see
if any of the entries are the prefix of either of the two place you found
OlsonDB/Rule.pm.
But also listen to Kevin, restart apache/fcgi and check the ownership and
file permissions of
/usr/lib/perl5/site_perl/5.8.8/DateTime/TimeZone/OlsonDB/Rule.pm and it’s
directory components.
If it’s on the path, then it will be file permissions, ownership etc.
Easy enough to rectify.
Otherwise you have to question why it installed in a place in which Perl
isn’t looking. But /usr/lib/perl5 is the default place that perl looks.
Len.
On Mon, May 19, 2014 at 3:30 PM, Sears, Mark Mark.Sears@gdit.com wrote:
Not sure what you mean by see if that’s in the @INC array
Thanks,
Mark Sears – CISSP-M.S. IA
Principal Information Security Analyst
[image: cid:image001.png@01CE728F.61780B30]
12249 Science Drive Suite 160
Orlando, FL 32826
office: (407) 541-4062
fax: (407) 380-3823
mark.sears@gdit.com mark.sears@gdit.com
www.gdit.com
From: lenjaffe@gmail.com [mailto:lenjaffe@gmail.com] *On Behalf Of *Len
Jaffe
Sent: Monday, May 19, 2014 3:09 PM
To: Sears, Mark
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Perl broken?
Now use locate or find to figure out where OlsonDB/Rule.pm lives, and see
if that’s in the @INC array.
On Mon, May 19, 2014 at 2:24 PM, Sears, Mark Mark.Sears@gdit.com wrote:
Here is the full error:
Error during compilation of /opt/rt3/share/html/Elements/SelectTimezone:
Can’t locate DateTime/TimeZone/OlsonDB/Rule.pm in @INC (@INC contains:
/opt/rt3/bin/…/local/lib /opt/rt3/bin/…/lib
/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl
/usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .
/etc/httpd) at /usr/lib/perl5/site_perl/5.8.8/DateTime/TimeZone/OlsonDB.pm
line 8, line 1662. BEGIN failed–compilation aborted at
/usr/lib/perl5/site_perl/5.8.8/DateTime/TimeZone/OlsonDB.pm line 8, line
1662. Compilation failed in require at
/usr/lib/perl5/site_perl/5.8.8/DateTime/TimeZone/Africa/Abidjan.pm line 16,
line 1662. BEGIN failed–compilation aborted at
/usr/lib/perl5/site_perl/5.8.8/DateTime/TimeZone/Africa/Abidjan.pm line 16,
line 1662. Compilation failed in require at (eval 2195) line 3, line 1662.
Stack: [/usr/lib/perl5/site_perl/5.8.8/DateTime/TimeZone.pm:88]
[/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi/DateTime.pm:1958]
[/opt/rt3/share/html/Elements/SelectTimezone:60]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:817]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:440]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:1127]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:1060]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:1239]
[/opt/rt3/share/html/User/Prefs.html:83]
[/opt/rt3/share/html/Widgets/TitleBox:51]
[/opt/rt3/share/html/User/Prefs.html:86]
[/opt/rt3/bin/…/lib/RT/Interface/Web.pm:320]
[/opt/rt3/bin/…/lib/RT/Interface/Web.pm:224]
[/opt/rt3/share/html/autohandler:53]
Thanks,
Mark Sears – CISSP-M.S. IA
Principal Information Security Analyst
[image: cid:image001.png@01CE728F.61780B30]
12249 Science Drive Suite 160
Orlando, FL 32826
office: (407) 541-4062
fax: (407) 380-3823
mark.sears@gdit.com mark.sears@gdit.com
www.gdit.com
From: lenjaffe@gmail.com [mailto:lenjaffe@gmail.com] *On Behalf Of *Len
Jaffe
Sent: Monday, May 19, 2014 2:17 PM
To: Sears, Mark
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Perl broken?
You left out the best bits. The bits where Perl told you what the INC
array looks like, and probably where in the code the call was being made.
So you could use that info to determine where on your file system the
DateTime modules live, that the OlsonRule files are there, and why they’re
not on Perl’s @INC path, because that is what the eror message is saying.
Len.
On Mon, May 19, 2014 at 1:45 PM, Sears, Mark Mark.Sears@gdit.com wrote:
Sorry I am running V 3.8.7…and I realize it is not officially supported.
Thought I would see if anyone had run into this error before. I did, as
you suggested already, and installed the DateTime::TimeZone from cpan but
still get the error.
Thanks,
Mark Sears - CISSP-M.S. IA
Principal Information Security Analyst
12249 Science Drive Suite 160
Orlando, FL 32826
office: (407) 541-4062
fax: (407) 380-3823
mark.sears@gdit.com
www.gdit.com
-----Original Message-----
From: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] On
Behalf Of Kevin Falcone
Sent: Monday, May 19, 2014 1:40 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Perl broken?
On Mon, May 19, 2014 at 01:07:41PM +0000, Sears, Mark wrote:
I am receiving the following error when I go into Preferences>About
me:
Error during compilation of
/opt/rt3/share/html/Elements/SelectTimezone:Can’t locate
DateTime/TimeZone/OlsonDB/Rule.pm in…
Also mentions issue with TimeZone::Africa::Abidjan.
I have run fix deps; test deps; rt-test-deps script and from cpan>
installed TimeZone module
You forgot to mention your RT version, but since you have /opt/rt3 in your
error patch, I’ll mention that no release of RT3 is currently supported.
RT can optionally use DateTime::TimeZone if installed (it’s not a required
dependency of RT) but something must be wrong in your older version of RT.
You likely need to install DateTime::TimeZone from cpan
-kevin
RT Training - Dallas May 20-21
http://bestpractical.com/training
–
lenjaffe@jaffesystems.com 614-404-4214 @lenjaffe
Information Technology Smoke Jumper, Host of Columbus Code Jamhttp://www.meetup.com/techlifecolumbus/
www.lenjaffe.com http://www.theycomewithcheese.com
Advent Planet http://www.lenjaffe.com/AdventPlanet/ - An Aggregation of
Online Advent Calendars.
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lenjaffe@jaffesystems.com 614-404-4214 @lenjaffe
Information Technology Smoke Jumper, Host of Columbus Code Jamhttp://www.meetup.com/techlifecolumbus/
www.lenjaffe.com http://www.theycomewithcheese.com
Advent Planet http://www.lenjaffe.com/AdventPlanet/ - An Aggregation of
Online Advent Calendars.
–
lenjaffe@jaffesystems.com 614-404-4214 @lenjaffe
Information Technology Smoke Jumper, Host of Columbus Code Jamhttp://www.meetup.com/techlifecolumbus/
www.lenjaffe.com http://www.theycomewithcheese.com
Advent Planet http://www.lenjaffe.com/AdventPlanet/ - An Aggregation of
Online Advent Calendars.
–
lenjaffe@jaffesystems.com 614-404-4214 @lenjaffe
Information Technology Smoke Jumper, Host of Columbus Code Jamhttp://www.meetup.com/techlifecolumbus/
www.lenjaffe.com http://www.theycomewithcheese.com
Advent Planet http://www.lenjaffe.com/AdventPlanet/ - An Aggregation of
Online Advent Calendars.
