Perl API: Referring to possible values in combobox custom field by ID?

Hello list.

I’m working on a script using the perl API. I’m running RT 3.8.8.

I have a custom field of type combobox. Let’s say the field has two
possible values:
1: A
2: B

I can easily check if the field has a value of “A” or “B”. But, I
would like to refer to the values by ID (1 = A, 2 = B). As the values
may change in the future, but will still have the same meaning (from
the script perspective).

Any ideas?

Regards,
Tobias Balle-Petersen

Hello list.

I’m working on a script using the perl API. I’m running RT 3.8.8.

I have a custom field of type combobox. Let’s say the field has two
possible values:
1: A
2: B

I can easily check if the field has a value of “A” or “B”. But, I
would like to refer to the values by ID (1 = A, 2 = B). As the values
may change in the future, but will still have the same meaning (from
the script perspective).

Any ideas?

Regards,
Tobias Balle-Petersen

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Best regards, Ruslan.

Hello,

Sorry about empty mail.

Hello list.

I’m working on a script using the perl API. I’m running RT 3.8.8.

I have a custom field of type combobox. Let’s say the field has two
possible values:
1: A
2: B

I can easily check if the field has a value of “A” or “B”. But, I
would like to refer to the values by ID (1 = A, 2 = B). As the values
may change in the future, but will still have the same meaning (from
the script perspective).

Any ideas?

CF values associated with objects (tickets) not by id, but by value. When
you change values of the combobox, actual values on tickets are not
changed.

Anyway, association between values and ids are in CustomFieldValues table and
can be accessed with RT::CustomFieldValue object.

Regards,
Tobias Balle-Petersen

Best regards, Ruslan.