I have browsed unuseful much on RT docs & resources: wiki, FAQ etc…
in the RT book i have read that the RT logic and philosophy discourages
creation of queues
that have short lifetime due “users, groups, and queues” are thought to
be stable during time.
I need to manage bug tracking for different software projects, more or
less in the same way. Each software project has a defined lifetime (some
month, in average, and then is “closed”) and each of them has a
different development team, verification team, QA team etc…
I see two possibilities:
- define one queue “sw-bugs” and manage different project apportionment
using a Custom Fields named “Project” with values
"Project1",“Project2”,“Project3”… ; but how to manager membership in
this way? Is it a problem if such values changes oftern during time?
- use one different queue for each sw project: this seems to be much
reasonable , but all configuration examples that I see about RT seems to
not to be a best practice in general: does it have some side effect to
have a constantly growing set of queues in the RT instance?
what does it seems to be a best practice of the two above ?
Thank you for you help!
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