Per-queue web branding

Hi folks,

I couldn’t find an answer to this anywhere, apologies if my google-fu
is failing me, but is it possible to set up the web interface to brand
queues differently?

I have a scenario where I want to run a version of RT, but since I’m
contracting for a number of clients, it would be useful to offer each
group of customers the appropriate client brand. I suppose it’s almost
a hosted solution.

This is only for the customer view - the “internal” view onto the
system doesn’t need to be branded. Although I could set up several
instances of RT, I’d like to be able to have one “view” onto all the
tickets for the engineers.

Thanks,
Aled.

Hi Aled,

possibly you should have a look onto RTx-BrandedQueues from BPS SVN

Torsten

Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang, Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne

-----Urspruengliche Nachricht-----Von: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag von Aled Treharne
Gesendet: Mittwoch, 4. November 2009 12:06
An: rt-users@lists.bestpractical.com
Betreff: [rt-users] Per-queue web branding

Hi folks,

I couldn’t find an answer to this anywhere, apologies if my google-fu is failing me, but is it possible to set up the web interface to brand queues differently?

I have a scenario where I want to run a version of RT, but since I’m contracting for a number of clients, it would be useful to offer each group of customers the appropriate client brand. I suppose it’s almost a hosted solution.

This is only for the customer view - the “internal” view onto the system doesn’t need to be branded. Although I could set up several instances of RT, I’d like to be able to have one “view” onto all the tickets for the engineers.

Thanks,
Aled.
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2009/11/4 Brumm, Torsten / Kuehne + Nagel / Ham MI-ID
torsten.brumm@kuehne-nagel.com:

Hi Aled,

possibly you should have a look onto RTx-BrandedQueues from BPS SVN

(apologies for duplicate email, reply-to all is your friend)

Hi Torsten,

Is that the same module as
http://search.cpan.org/dist/RT-Extension-BrandedQueues/? If so, that
looks great for email, but doesn’t seem to help with the web
interface.

Ta,
Aled.

Hi folks,

I couldn’t find an answer to this anywhere, apologies if my google-fu
is failing me, but is it possible to set up the web interface to brand
queues differently?

I have a scenario where I want to run a version of RT, but since I’m
contracting for a number of clients, it would be useful to offer each
group of customers the appropriate client brand. I suppose it’s almost
a hosted solution.

This is only for the customer view - the “internal” view onto the
system doesn’t need to be branded. Although I could set up several
instances of RT, I’d like to be able to have one “view” onto all the
tickets for the engineers.

So having thought about this a bit more, is it possible to set it up
so that users accessing the RT web interface via a specific apache
vhost only see a single queue?

I’m trying to get a customer view of many different support systems,
but only having one system in the back end.

Cheers,
Aled.

Hi Aled,
i think setting up a vhost for a single queue is not the best way. with rt
and special with all the possible options to enhance RT you can do almost
all you need. you can create a special page as example for each customer and
to show them only a single queue, you can handle this easy with RT Rights
system.

I think a good starting point for this is the RT Wiki.

Torsten2009/11/5 Aled Treharne aled.treharne@gmail.com

2009/11/4 Aled Treharne aled.treharne@gmail.com:

Hi folks,

I couldn’t find an answer to this anywhere, apologies if my google-fu
is failing me, but is it possible to set up the web interface to brand
queues differently?

I have a scenario where I want to run a version of RT, but since I’m
contracting for a number of clients, it would be useful to offer each
group of customers the appropriate client brand. I suppose it’s almost
a hosted solution.

This is only for the customer view - the “internal” view onto the
system doesn’t need to be branded. Although I could set up several
instances of RT, I’d like to be able to have one “view” onto all the
tickets for the engineers.

So having thought about this a bit more, is it possible to set it up
so that users accessing the RT web interface via a specific apache
vhost only see a single queue?

I’m trying to get a customer view of many different support systems,
but only having one system in the back end.

Cheers,
Aled.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

MFG

Torsten Brumm

http://www.brumm.me

Hi Aled,
i think setting up a vhost for a single queue is not the best way. with rt
and special with all the possible options to enhance RT you can do almost
all you need. you can create a special page as example for each customer and
to show them only a single queue, you can handle this easy with RT Rights
system.

Hi Torsten,

Thanks for the reply. I’m going through a whole bunch of documents in
the wiki now. I’m still not 100% sure that what I’ve seen so far will
resolve my problem though - the mean reason being that I will need to
style each client’s RT differently - so if a user of client A logs in,
he sees a different logo/colour scheme to that of a user of client B.

I can see lots of useful things here for limiting the viewing of
queues, creating custom dashboards, etc, but I’m not sure if I can
style like that. Also, it’s possible that a user would be a customer
of both client A and client B but that user should not know that their
support portals are both being run by the same third party (us) if you
see what I mean.

Thanks,
Aled.