Pdf file attachment

RT Users
1

I have a weird problem with pdf files. Whenever I try to open it, it
asks me for a Password saying that this file is protected. The headers
for this file

Content-Type: application/pdf;
name = "guide.pdf"
Content-Disposition: inline
filename = "guide.pdf"
Content-Transfer-Encoding: base64

Is this allright? I haven’t used attachments in RT so far… I have
problems with pdf and tar.gz as specified in an earlier mail. I would
like to know if this is an RT problem. Any help will be appreciated.

System info:
linux i686
apache 1.3.27
mysql 3.23.55
mod_perl 1.27
rt 2.1.88

Thanks, Parimala

2

I have a weird problem with pdf files. Whenever I try to open it, it
asks me for a Password saying that this file is protected. The headers
for this file

And the same pdfs aren’t password locked if you don’t send them through
RT?

Is this allright? I haven’t used attachments in RT so far… I have
problems with pdf and tar.gz as specified in an earlier mail. I would
like to know if this is an RT problem. Any help will be appreciated.

System info:
linux i686
apache 1.3.27
mysql 3.23.55

You need to be running Mysql 4.0.x

mod_perl 1.27
rt 2.1.88

RT 2.1.88 was released in March of 2003. We’ve spent over a year fixing
bugs and making improvements. Before you spend time struggling with a
potential issue, I’d strongly urge you to upgrade.

3

I ran into this same problem.
I found that documents created with later versions (unknown what version) of Acrobat would not open with earlier versions (4.0 and earlier) of Reader. Opening the document with 5.0 and later worked. Odd…

Of course, your mileage may vary, this email filled by weight not volume, contents may have settled during shipping.

James H. Smith II NNCSE NNCDS
Senior Systems Engineer
First Call Response Center Team Lead
The Presidio Corporation-----Original Message-----
From: Parimala Ramdas [mailto:Parimala.Ramdas@Zoran.com]
Sent: Wednesday, June 09, 2004 2:46 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] pdf file attachment

I have a weird problem with pdf files. Whenever I try to open it, it asks me for a Password saying that this file is protected. The headers for this file

Content-Type: application/pdf;
name = “guide.pdf”
Content-Disposition: inline
filename = “guide.pdf”
Content-Transfer-Encoding: base64

Is this allright? I haven’t used attachments in RT so far… I have problems with pdf and tar.gz as specified in an earlier mail. I would like to know if this is an RT problem. Any help will be appreciated.

System info:
linux i686
apache 1.3.27
mysql 3.23.55
mod_perl 1.27
rt 2.1.88

Thanks, Parimala