I have to agree with Simran. All the scripts from the contrib area that I
have tried to use with rt3 did not work for me and because of that, I could
not use rt3. I had to downgrade to rt-2-0-15 so as to get AutoOpen to work
and still struggling with AutoAssign.
I would like to propose that people who have modified the contrib scripts to
work with rt3 post them to be included in the rt3 contribution area so that
people like me (no programming skills) can use them.
Thank you for your contribution to this great product.-----Original Message-----
From: simran [mailto:email@example.com]
Sent: 27 March 2003 01:09
Subject: [rt-users] Patch for QuickSearch
I’m on a very new user to RT (installed RT3 2 days ago)
Excellent product - thanks Jesse.
The little bit of information that i felt would be immensely useful but
not available on the home page was:
- The number of tickets that are “new” and owned by “Nobody”
I have attached a little patch that enables that on the home page in
case anyone is interested.
- The patch puts a number next to each queue of the number of tickets
that are “new” and owned by “Nobody” - it colors the number red if
the number is > 0, else is leaves the number black.
Also, a question about escalation, i got the “escalator” script from the
contrib directory, had to play around with it a bit to make it work for
rt3 - i assume it was written for rt2. My question, how do other people
handle how escalation happens? Do you also have the “escalator” or is
there an automatic/internal way that i am missing?
(I’m assuming that there is an automatic/internal way that i am missing,
as it does not make sense to have “priority”'s in the core of the
product if the core never automatically updates priorities).
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