I am using mozilla fox browser. I could paste a screenshot directly in message body of a ticket while replying and commenting a ticket in RT 4.0 version. I upgraded it to RT 4.4.4 but I cannot paste the image directly to the message body of a ticket. It is showing another window to paste due to browser security warning , but when I am pasting it is not being reflected in the message body. Please find attached screenshot for reference. Please let me know if anyone has the fix.
I have set the Set($MaxInlineBody, 12000); in RT_SiteCOnfig.pm(Because this configuration is working in RT 4.0 version. ). But it is not working in RT 4.4.
The editor that you have in the screen shot is the CKEditor which is a third party rich text editor, I haven’t tried to adjust the settings for pasting images. But if there is a way to do it then it would be a CKEditor setting, so you will want to take a look at the documentation for CKEditor.
I just got some reference from best practical forum to add this line .
config.pasteFromWordCleanupFile = ‘…/static/RichText/plugins/pastefromword/filter/default.js’;
I added in the COnfig.js, but it is not helping . Any suggestions?
I just got some reference from best practical forum to add this line .
config.pasteFromWordCleanupFile = ‘…/static/RichText/plugins/pastefromword/filter/default.js’;
I added in the COnfig.js, but it is not helping . Any suggestions?
Most likely you either had specific URIs whitelisted in your browser that have now changed with newer version of CKEditor, or you had the Clipboard plugin installed for CKEditor and now do not.
The “extra” popup you’re getting is normal - not getting it is not normal! In other words, the mystery isn’t really why it’s broken now, it’s How Did This Ever Work?