I am new to RT world, gearing up(purchasing book).
Until I get up to speed I have two problems but I am a novice.
RT users are continually complaining about the RT password.
After I change their password on the RT GUI, they use it once then
The password fails and USER ask me to change it again, they say this has
been a problem for some
Time. I have created new user and attempted login, it works first time
but after that it fails.
Can anyone provide troubleshooting steps for this process?
Next RT USERS complain when creating a ticket, and complete the CC
field, the users in the CC field
Aren’t emailed. How can I troubleshoot this using processing versus
filling out the ticket and
Seeing if the email is CC’d?
I apologize for basic questions finding my bearings.