Password corruption problem - new install

hello,

i’m new to the list so bear with me if this problem has been discussed
earlier.

got rt 3.0.1 up and running a few days ago. i have not come very far :frowning: as
there seems to be some sort of password corruption/encryption problem going
on.

i can log in as root with the default password. i created user accounts but
i am not able to log in with any of these accounts. at one point i changed
the root password and i could then no longer log in as root. had to drop and
re-initialize the database to get it working again. i checked the user
id/password in the database using the mysql client and noticed that the
hashed password value is the same for all the users i create regardless of
which password i set.

platform is redhat 7.3
apache 1.3.27 with mod_perl compiled statically per the manual’s
instructions
mysql 4.0.12
perl 5.6.1

all help much appreciated!

Paul Grondahl
IT Systems Consultant

i can log in as root with the default password. i created user accounts
but i am not able to log in with any of these accounts. at one point i
changed the root password and i could then no longer log in as root. had
to drop and re-initialize the database to get it working again. i
checked the user id/password in the database using the mysql client and
noticed that the hashed password value is the same for all the users i
create regardless of which password i set.

Hi Paul

Upgrade your Digest::MD5. Mine was version 2.16, which could not deal
with the UTF8 characters. I upgraded, and the problem disappeared.

Suggestion: that Digest::MD5 > version (whatever) be required by rt.

Bye

Paolo