Parse email address from message

RT Users
1

Hi,

I’m using rt-mailgate to download emails and then create tickets with them.

On the first line of the message on the email I have the email address of the requestor, but by default when rt-mailgate creates the ticket, uses the FROM as requestor.

Is it possible to have a scrip On Create that parses the email address (which is always on the first line of the message) and set it as “Requestor”?

Thank you.

2

The command-by-mail plugin will do this for you.
Later,
DarinOn Thu, Dec 20, 2012 at 3:07 PM, charlycr74@yahoo.com.ar < charlycr74@yahoo.com.ar> wrote:

Hi,

I’m using rt-mailgate to download emails and then create tickets with them.

On the first line of the message on the email I have the email address of
the requestor, but by default when rt-mailgate creates the ticket, uses the
FROM as requestor.

Is it possible to have a scrip On Create that parses the email address
(which is always on the first line of the message) and set it as
“Requestor”?

Thank you.

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