Parent/child tickets

Hi there;

Can someone help me understand the parent/child tickets relationship, from
my understanding in reading
http://svn.bestpractical.com/cgi-bin/index.cgi/bps/checkout/rt/branches/3.2-RELEASE/docs/design_docs/link-definitions.txt?rev=1225
updating a parent should update the child (I am assuming that the Memberof
discussed in the above link means Parent/child), now I am not sure if there
is something broken in my installation but whenever I update the parent this
update is not propagated to the children of this ticket … Any help will be
greately appreciated !!
I am running RT3.2, on Gentoo, searchbuilder 1.16, perl,Mysql …I think this
should cover it for this query!!

Roy

Hi there;

Can someone help me understand the parent/child tickets relationship, from
my understanding in reading
http://svn.bestpractical.com/cgi-bin/index.cgi/bps/checkout/rt/branches/3.2-RELEASE/docs/design_docs/link-definitions.txt?rev=1225
updating a parent should update the child (I am assuming that the Memberof
discussed in the above link means Parent/child), now I am not sure if there
is something broken in my installation but whenever I update the parent this
update is not propagated to the children of this ticket … Any help will be
greately appreciated !!
I am running RT3.2, on Gentoo, searchbuilder 1.16, perl,Mysql …I think this
should cover it for this query!!

Roy

What do you mean, “updating a parent should update the child”?

They are linked but they are two separate tickets.

-Todd

Hi there;

Can someone help me understand the parent/child tickets relationship,
from

my understanding in reading

http://svn.bestpractical.com/cgi-bin/index.cgi/bps/checkout/rt/branches/3.2-RELEASE/docs/design_docs/link-definitions.txt?rev=1225

updating a parent should update the child (I am assuming that the
Memberof

discussed in the above link means Parent/child), now I am not sure if
there

is something broken in my installation but whenever I update the parent
this

update is not propagated to the children of this ticket … Any help
will be

greately appreciated !!
I am running RT3.2, on Gentoo, searchbuilder 1.16, perl,Mysql …I think
this

should cover it for this query!!

Roy

What do you mean, “updating a parent should update the child”?

They are linked but they are two separate tickets.

-Todd
I wrongly assumed that a parent/child relation will involve an action on a
parent being propagated to the child, and update to the parent will also
update the child …
But as I said now I know I was wrong … I am writing an action script to
do that for me but with little luck , I managed to get it to change a status
of a child ticket but not apply a comment/corresspondence …I got this far:
Condition: on comment
Action:User defined
Custom action preparation code:
my $Members = $self->TicketObj->Members();
while (my $link = $Members->Next){
$RT::Logger->debug(“Inside the while”);
my $Member = $link->BaseObj;
$RT::Logger->debug("Checking Member: " . $Member);
$Member->Comment($self->TransactionObj->Content());
$Member->SetStatus(‘silent’);
}
return 1;

I also tried $Member->Comment(’$self->TransactionObj->Content()’);

Can’t figure out how to apply a commnet …any help will be appreciated …

Roy

I would like to have a RTFM, or some other quick link that I can inject
into a correspondence
that I can send out to users that references the current TicketId in the
body of the message.

I’m sending people to a custom URL where they can answer additional
questions about their ticket. This form requires the ticket# in the URL.
In the example below, I’d like the current Ticket Number (e.g. ticket
#7122) to show up at the end of the URL I’m mailing them.

The message would say something like this:
Before we can proceed with your request, please answer the additional
items on this form:
http://myserver.myuniversity.edu/moreinfo.php?ticket=7122
Thank You,
IS HelpDesk

I experimented with copying the Scrip “Template” syntax without luck
(e.g. {$Ticket->id} ) into the RTFM body.
I realize we could have a copy and paste the ticket #, or ask them to do
it themselves, but wherever there’s room for user error, we’ll probably
find it.

Thanks in advance,
Mike

I’ve been running RT on FreeBSD for awhile now and I want to give it a
try on Debian.
I’m trying it out on Debian Sarge (testing) using the
request-tracker3.4 package installed with apt-get (with apache1.x,
mod_perl, and mysql from debian testing packages).

I’m attempting to follow the instructions in this file:
/etc/request-tracker3.4/apache-modperl.conf

That file instructs me to enable the Apache modules: perl, actions,
rewrite in my httpd.conf
I enabled rewrite with this command. I’m not sure about “perl” and
"actions" because the sytax is different then I’m used to.
RewriteEngine on

Any suggestions/examples on how people enable those processes for Debian
package based install?

Thanks,
Mike