Parent/child ticket scenario

I have a request here in my company and I am not sure if that possible at
all. Is there a way to block the “resolved” status in a parent ticket as
long the child tickets are not resolved?
I am running RT 3.8.4 on Ubuntu 8.04. If you need more information feel free
to ask.

Robert Keidel
IT
Iris International
Chatsworth, CA 91311

I have a request here in my company and I am not sure if that possible at
all. Is there a way to block the “resolved” status in a parent ticket as
long the child tickets are not resolved?
You want DependsOn/DependedOnBy, not the softer Parent/Child.

Hello,

thanks for that tip. Thats exactly what I was looking for. I do have now a
follow up question. I was not able to find a hint either in the wiki nor
here in the list. Is there a way to create a scrip that informs when all the
"depends on" are solved?

Thanks
RobertOn Sun, Jan 17, 2010 at 8:34 AM, Robert Keidel rkeidel@gmail.com wrote:

Thank you for that. I will take a look at that and if I have further
question I will post it.

Robert

On Fri, Jan 15, 2010 at 10:45 PM, Jerrad Pierce < jpierce@cambridgeenergyalliance.org> wrote:

I have a request here in my company and I am not sure if that possible
at
all. Is there a way to block the “resolved” status in a parent ticket as
long the child tickets are not resolved?
You want DependsOn/DependedOnBy, not the softer Parent/Child.