I have a request here in my company and I am not sure if that possible at
all. Is there a way to block the “resolved” status in a parent ticket as
long the child tickets are not resolved?
I am running RT 3.8.4 on Ubuntu 8.04. If you need more information feel free
to ask.
Robert Keidel
IT
Iris International
Chatsworth, CA 91311
Hello,
thanks for that tip. Thats exactly what I was looking for. I do have now a
follow up question. I was not able to find a hint either in the wiki nor
here in the list. Is there a way to create a scrip that informs when all the
“depends on” are solved?
Thanks
RobertOn Sun, Jan 17, 2010 at 8:34 AM, Robert Keidel rkeidel@gmail.com wrote:
Thank you for that. I will take a look at that and if I have further
question I will post it.
Robert
On Fri, Jan 15, 2010 at 10:45 PM, Jerrad Pierce < jpierce@cambridgeenergyalliance.org> wrote:
I have a request here in my company and I am not sure if that possible
at
all. Is there a way to block the “resolved” status in a parent ticket as
long the child tickets are not resolved?
You want DependsOn/DependedOnBy, not the softer Parent/Child.