Parent-child relationships

RT Users
1

Out of curiosity,

I have a master ticket that has a a few children tickets.

I resolve my master ticket, all the children should be able to change
their status to resolved too… no?

Of course, I believe it would be as easy as implementing a trigger in
postgres that would update every single children in one action, but I
would like to hear some feedback, about doing such a thing.

Thanks
Kris

2

Out of curiosity,

I have a master ticket that has a a few children tickets.

I resolve my master ticket, all the children should be able to change
their status to resolved too… no?

At first guess, without actually doing this within rt, I would have thought
that the parent ticket couldn’t be resolved until all (of its’) children were
resolved. Even so far as to enforcing this by removing the ‘resolve’ link
from the partent ticket, maybe replacing it with a ‘show unresolved children’
link?

rob