Page won't display after creating new IR

Hi,

I was playing around with RTIR and I made some changes that apparently
screwed something up, so I went back to a clean install of RT/RTIR to start
over. I deleted the DB, reinstalled RT & RTIR (latest revs) & reinitialized
the DBs. RTIR comes up OK, but something strange is happening now. When I go
to the ‘Create Incident Report’ page, fill everything in and hit the
’Create’ button it pauses a few seconds and then I get ‘Internet Explorer
cannot display the page’. The same thing happens when I try to create new
incidents or investigations. The funny thing is that they get created just
fine - if I go back to RTIR it shows the item I just created in the
appropriate queue.

I turned on debug and took a look at the log, but there were no errors
displayed. Here’s the output when I create an incident report:

[Fri Sep 10 16:16:43 2010] [debug]: About to think about scrips for
transaction #79 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)

[Fri Sep 10 16:16:43 2010] [debug]: About to think about scrips for
transaction #80 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)

[Fri Sep 10 16:16:43 2010] [debug]: About to think about scrips for
transaction #81 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)

[Fri Sep 10 16:16:43 2010] [debug]: About to think about scrips for
transaction #82 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)

[Fri Sep 10 16:16:43 2010] [debug]: About to think about scrips for
transaction #83 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)

[Fri Sep 10 16:16:43 2010] [debug]: About to prepare scrips for transaction
#83 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:167)

[Fri Sep 10 16:16:43 2010] [debug]: Found 16 scrips for TransactionCreate
stage with applicable type(s) Create
(/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:370)

[Fri Sep 10 16:16:43 2010] [debug]: About to commit scrips for transaction
#83 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:187)

[Fri Sep 10 16:16:43 2010] [debug]: Committing scrip #3 on txn #83 of ticket
#4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:43 2010] [debug]: Calling SetRecipientDigests for
transaction RT::Transaction=HASH(0x9c79498), id 83
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:635)

[Fri Sep 10 16:16:43 2010] [debug]: Working on mailfield To; recipients are
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:651)

[Fri Sep 10 16:16:43 2010] [debug]: Subject: [Threat Intelligence Group
Incident Response (TIGIR) #4] AutoReply: Test incident report #3From: “Incident Reports via RT” <>

Reply-To:

In-Reply-To:

References: RT-Ticket-4@XXXXX

Message-ID: rt-3.8.8-11401-1284135403-314.4-3-0@XXXXX

Precedence: bulk

X-RT-Loop-Prevention: Threat Intelligence Group Incident Response (TIGIR)

RT-Ticket: Threat Intelligence Group Incident Response (TIGIR) #4

Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)

RT-Originator: johnmcd@ix.netcom.com

Auto-Submitted: auto-replied

MIME-Version: 1.0

Content-Transfer-Encoding: 8bit

Content-Type: text/plain; charset=“utf-8”

X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:658)

[Fri Sep 10 16:16:43 2010] [debug]: Removing deferred recipients from To:
line (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:681)

[Fri Sep 10 16:16:43 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:690)

[Fri Sep 10 16:16:43 2010] [debug]: Working on mailfield Cc; recipients are
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:651)

[Fri Sep 10 16:16:43 2010] [debug]: Subject: [Threat Intelligence Group
Incident Response (TIGIR) #4] AutoReply: Test incident report #3

From: “Incident Reports via RT” <>

Reply-To:

In-Reply-To:

References: RT-Ticket-4@XXXXX

Message-ID: rt-3.8.8-11401-1284135403-314.4-3-0@XXXXX

Precedence: bulk

X-RT-Loop-Prevention: Threat Intelligence Group Incident Response (TIGIR)

RT-Ticket: Threat Intelligence Group Incident Response (TIGIR) #4

Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)

RT-Originator: johnmcd@ix.netcom.com

Auto-Submitted: auto-replied

MIME-Version: 1.0

Content-Transfer-Encoding: 8bit

Content-Type: text/plain; charset=“utf-8”

X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:658)

[Fri Sep 10 16:16:43 2010] [debug]: Removing deferred recipients from Cc:
line (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:681)

[Fri Sep 10 16:16:43 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:690)

[Fri Sep 10 16:16:43 2010] [debug]: Working on mailfield Bcc; recipients are
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:651)

[Fri Sep 10 16:16:43 2010] [debug]: Subject: [Threat Intelligence Group
Incident Response (TIGIR) #4] AutoReply: Test incident report #3

From: “Incident Reports via RT” <>

Reply-To:

In-Reply-To:

References: RT-Ticket-4@XXXXX

Message-ID: rt-3.8.8-11401-1284135403-314.4-3-0@XXXXX

Precedence: bulk

X-RT-Loop-Prevention: Threat Intelligence Group Incident Response (TIGIR)

RT-Ticket: Threat Intelligence Group Incident Response (TIGIR) #4

Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)

RT-Originator: johnmcd@ix.netcom.com

Auto-Submitted: auto-replied

MIME-Version: 1.0

Content-Transfer-Encoding: 8bit

Content-Type: text/plain; charset=“utf-8”

X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:658)

[Fri Sep 10 16:16:43 2010] [debug]: Removing deferred recipients from Bcc:
line (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:681)

[Fri Sep 10 16:16:43 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:690)

[Fri Sep 10 16:16:43 2010] [debug]: No recipients found for deferred
delivery on transaction #83 (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:703)

[Fri Sep 10 16:16:43 2010] [info]:
rt-3.8.8-11401-1284135403-314.4-3-0@XXXXX #4/83 - Scrip 3 On Create
Autoreply To Requestors (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:300)

[Fri Sep 10 16:16:43 2010] [info]:
rt-3.8.8-11401-1284135403-314.4-3-0@XXXXX No recipients found. Not
sending. (/opt/rt3/bin/…/lib/RT/Interface/Email.pm:352)

[Fri Sep 10 16:16:43 2010] [debug]: Committing scrip #4 on txn #83 of ticket
#4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:43 2010] [debug]: Calling SetRecipientDigests for
transaction RT::Transaction=HASH(0x9c79498), id 83
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:635)

[Fri Sep 10 16:16:43 2010] [debug]: Working on mailfield To; recipients are
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:651)

[Fri Sep 10 16:16:43 2010] [debug]: Subject: [Threat Intelligence Group
Incident Response (TIGIR) #4] Test incident report #3

From: “TIG Administrator via RT” <>

Reply-To:

In-Reply-To:

References: RT-Ticket-4@XXXXX

Message-ID: rt-3.8.8-11401-1284135403-715.4-4-0@XXXXX

Precedence: bulk

X-RT-Loop-Prevention: Threat Intelligence Group Incident Response (TIGIR)

RT-Ticket: Threat Intelligence Group Incident Response (TIGIR) #4

Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)

RT-Originator: johnmcd@ix.netcom.com

MIME-Version: 1.0

Content-Transfer-Encoding: 8bit

Content-Type: text/plain; charset=“utf-8”

X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:658)

[Fri Sep 10 16:16:43 2010] [debug]: Removing deferred recipients from To:
line (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:681)

[Fri Sep 10 16:16:43 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:690)

[Fri Sep 10 16:16:43 2010] [debug]: Working on mailfield Cc; recipients are
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:651)

[Fri Sep 10 16:16:43 2010] [debug]: Subject: [Threat Intelligence Group
Incident Response (TIGIR) #4] Test incident report #3

From: “TIG Administrator via RT” <>

Reply-To:

In-Reply-To:

References: RT-Ticket-4@XXXXX

Message-ID: rt-3.8.8-11401-1284135403-715.4-4-0@XXXXX

Precedence: bulk

X-RT-Loop-Prevention: Threat Intelligence Group Incident Response (TIGIR)

RT-Ticket: Threat Intelligence Group Incident Response (TIGIR) #4

Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)

RT-Originator: johnmcd@ix.netcom.com

MIME-Version: 1.0

Content-Transfer-Encoding: 8bit

Content-Type: text/plain; charset=“utf-8”

X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:658)

[Fri Sep 10 16:16:43 2010] [debug]: Removing deferred recipients from Cc:
line (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:681)

[Fri Sep 10 16:16:43 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:690)

[Fri Sep 10 16:16:43 2010] [debug]: Working on mailfield Bcc; recipients are
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:651)

[Fri Sep 10 16:16:43 2010] [debug]: Subject: [Threat Intelligence Group
Incident Response (TIGIR) #4] Test incident report #3

From: “TIG Administrator via RT” <>

Reply-To:

In-Reply-To:

References: RT-Ticket-4@XXXXX

Message-ID: rt-3.8.8-11401-1284135403-715.4-4-0@XXXXX

Precedence: bulk

X-RT-Loop-Prevention: Threat Intelligence Group Incident Response (TIGIR)

RT-Ticket: Threat Intelligence Group Incident Response (TIGIR) #4

Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)

RT-Originator: johnmcd@ix.netcom.com

MIME-Version: 1.0

Content-Transfer-Encoding: 8bit

Content-Type: text/plain; charset=“utf-8”

X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:658)

[Fri Sep 10 16:16:43 2010] [debug]: Removing deferred recipients from Bcc:
line (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:681)

[Fri Sep 10 16:16:43 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:690)

[Fri Sep 10 16:16:43 2010] [debug]: No recipients found for deferred
delivery on transaction #83 (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:703)

[Fri Sep 10 16:16:43 2010] [info]:
rt-3.8.8-11401-1284135403-715.4-4-0@XXXXX #4/83 - Scrip 4 On Create Notify
AdminCcs (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:300)

[Fri Sep 10 16:16:43 2010] [info]:
rt-3.8.8-11401-1284135403-715.4-4-0@XXXXX No recipients found. Not
sending. (/opt/rt3/bin/…/lib/RT/Interface/Email.pm:352)

[Fri Sep 10 16:16:43 2010] [debug]: Committing scrip #11 on txn #83 of
ticket #4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:43 2010] [debug]: Committing scrip #71 on txn #83 of
ticket #4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:43 2010] [debug]: Committing scrip #75 on txn #83 of
ticket #4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:43 2010] [debug]: About to think about scrips for
transaction #84 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)

[Fri Sep 10 16:16:43 2010] [debug]: About to prepare scrips for transaction
#84 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:167)

[Fri Sep 10 16:16:43 2010] [debug]: Found 9 scrips for TransactionCreate
stage with applicable type(s) AddWatcher
(/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:370)

[Fri Sep 10 16:16:43 2010] [debug]: About to commit scrips for transaction
#84 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:187)

[Fri Sep 10 16:16:43 2010] [debug]: Committing scrip #11 on txn #84 of
ticket #4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:43 2010] [debug]: Committing scrip #28 on txn #83 of
ticket #4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:44 2010] [debug]: About to think about scrips for
transaction #85 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)

[Fri Sep 10 16:16:44 2010] [debug]: About to prepare scrips for transaction
#85 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:167)

[Fri Sep 10 16:16:44 2010] [debug]: Found 11 scrips for TransactionCreate
stage with applicable type(s) Set
(/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:370)

[Fri Sep 10 16:16:44 2010] [debug]: About to commit scrips for transaction
#85 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:187)

[Fri Sep 10 16:16:44 2010] [debug]: Committing scrip #11 on txn #85 of
ticket #4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:44 2010] [debug]: Committing scrip #45 on txn #85 of
ticket #4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:44 2010] [debug]: Committing scrip #40 on txn #83 of
ticket #4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:44 2010] [debug]: Committing scrip #63 on txn #83 of
ticket #4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:44 2010] [debug]: Committing scrip #42 on txn #83 of
ticket #4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:44 2010] [debug]: About to think about scrips for
transaction #86 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)

[Fri Sep 10 16:16:44 2010] [debug]: About to prepare scrips for transaction
#86 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:167)

[Fri Sep 10 16:16:44 2010] [debug]: Found 9 scrips for TransactionCreate
stage with applicable type(s) CustomField
(/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:370)

[Fri Sep 10 16:16:44 2010] [debug]: About to commit scrips for transaction
#86 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:187)

[Fri Sep 10 16:16:44 2010] [debug]: Committing scrip #11 on txn #86 of
ticket #4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:44 2010] [debug]: Committing scrip #42 on txn #86 of
ticket #4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:44 2010] [debug]: Committing scrip #19 on txn #83 of
ticket #4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:44 2010] [debug]: About to think about scrips for
transaction #87 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)

[Fri Sep 10 16:16:44 2010] [debug]: About to prepare scrips for transaction
#87 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:167)

[Fri Sep 10 16:16:44 2010] [debug]: Found 11 scrips for TransactionCreate
stage with applicable type(s) Set
(/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:370)

[Fri Sep 10 16:16:44 2010] [debug]: About to commit scrips for transaction
#87 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:187)

[Fri Sep 10 16:16:44 2010] [debug]: Committing scrip #11 on txn #87 of
ticket #4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:44 2010] [info]: Ticket 4 created in queue ‘Incident
Reports’ by tig_admin (/opt/rt3/bin/…/lib/RT/Ticket_Overlay.pm:671)

[Fri Sep 10 16:16:44 2010] [debug]: Found 0 scrips for TransactionBatch
stage with applicable type(s) Create
(/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:370)

[Fri Sep 10 16:16:44 2010] [debug]: Found 0 scrips for TransactionBatch
stage with applicable type(s) AddWatcher,Set,CustomField
(/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:370)

I just noticed something funny - the URL the browser shows when it’s can’t
display the pages is http://192.168.40.129/rt/RTIR/Create.html. Do I need to
set up a link directory to point to RTIR directly below the main /rt web
page?From: rtir-bounces@lists.bestpractical.com
[mailto:rtir-bounces@lists.bestpractical.com] On Behalf Of John McDonald
Sent: Friday, September 10, 2010 12:53 PM
To: rtir@lists.bestpractical.com
Subject: [Rtir] Page won’t display after creating new IR

Hi,

I was playing around with RTIR and I made some changes that apparently
screwed something up, so I went back to a clean install of RT/RTIR to start
over. I deleted the DB, reinstalled RT & RTIR (latest revs) & reinitialized
the DBs. RTIR comes up OK, but something strange is happening now. When I go
to the ‘Create Incident Report’ page, fill everything in and hit the
’Create’ button it pauses a few seconds and then I get ‘Internet Explorer
cannot display the page’. The same thing happens when I try to create new
incidents or investigations. The funny thing is that they get created just
fine - if I go back to RTIR it shows the item I just created in the
appropriate queue.

I turned on debug and took a look at the log, but there were no errors
displayed. Here’s the output when I create an incident report:

[Fri Sep 10 16:16:43 2010] [debug]: About to think about scrips for
transaction #79 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)

[Fri Sep 10 16:16:43 2010] [debug]: About to think about scrips for
transaction #80 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)

[Fri Sep 10 16:16:43 2010] [debug]: About to think about scrips for
transaction #81 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)

[Fri Sep 10 16:16:43 2010] [debug]: About to think about scrips for
transaction #82 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)

[Fri Sep 10 16:16:43 2010] [debug]: About to think about scrips for
transaction #83 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)

[Fri Sep 10 16:16:43 2010] [debug]: About to prepare scrips for transaction
#83 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:167)

[Fri Sep 10 16:16:43 2010] [debug]: Found 16 scrips for TransactionCreate
stage with applicable type(s) Create
(/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:370)

[Fri Sep 10 16:16:43 2010] [debug]: About to commit scrips for transaction
#83 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:187)

[Fri Sep 10 16:16:43 2010] [debug]: Committing scrip #3 on txn #83 of ticket
#4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:43 2010] [debug]: Calling SetRecipientDigests for
transaction RT::Transaction=HASH(0x9c79498), id 83
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:635)

[Fri Sep 10 16:16:43 2010] [debug]: Working on mailfield To; recipients are
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:651)

[Fri Sep 10 16:16:43 2010] [debug]: Subject: [Threat Intelligence Group
Incident Response (TIGIR) #4] AutoReply: Test incident report #3

From: “Incident Reports via RT” <>

Reply-To:

In-Reply-To:

References: RT-Ticket-4@XXXXX

Message-ID: rt-3.8.8-11401-1284135403-314.4-3-0@XXXXX

Precedence: bulk

X-RT-Loop-Prevention: Threat Intelligence Group Incident Response (TIGIR)

RT-Ticket: Threat Intelligence Group Incident Response (TIGIR) #4

Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)

RT-Originator: johnmcd@ix.netcom.com

Auto-Submitted: auto-replied

MIME-Version: 1.0

Content-Transfer-Encoding: 8bit

Content-Type: text/plain; charset=“utf-8”

X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:658)

[Fri Sep 10 16:16:43 2010] [debug]: Removing deferred recipients from To:
line (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:681)

[Fri Sep 10 16:16:43 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:690)

[Fri Sep 10 16:16:43 2010] [debug]: Working on mailfield Cc; recipients are
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:651)

[Fri Sep 10 16:16:43 2010] [debug]: Subject: [Threat Intelligence Group
Incident Response (TIGIR) #4] AutoReply: Test incident report #3

From: “Incident Reports via RT” <>

Reply-To:

In-Reply-To:

References: RT-Ticket-4@XXXXX

Message-ID: rt-3.8.8-11401-1284135403-314.4-3-0@XXXXX

Precedence: bulk

X-RT-Loop-Prevention: Threat Intelligence Group Incident Response (TIGIR)

RT-Ticket: Threat Intelligence Group Incident Response (TIGIR) #4

Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)

RT-Originator: johnmcd@ix.netcom.com

Auto-Submitted: auto-replied

MIME-Version: 1.0

Content-Transfer-Encoding: 8bit

Content-Type: text/plain; charset=“utf-8”

X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:658)

[Fri Sep 10 16:16:43 2010] [debug]: Removing deferred recipients from Cc:
line (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:681)

[Fri Sep 10 16:16:43 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:690)

[Fri Sep 10 16:16:43 2010] [debug]: Working on mailfield Bcc; recipients are
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:651)

[Fri Sep 10 16:16:43 2010] [debug]: Subject: [Threat Intelligence Group
Incident Response (TIGIR) #4] AutoReply: Test incident report #3

From: “Incident Reports via RT” <>

Reply-To:

In-Reply-To:

References: RT-Ticket-4@XXXXX

Message-ID: rt-3.8.8-11401-1284135403-314.4-3-0@XXXXX

Precedence: bulk

X-RT-Loop-Prevention: Threat Intelligence Group Incident Response (TIGIR)

RT-Ticket: Threat Intelligence Group Incident Response (TIGIR) #4

Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)

RT-Originator: johnmcd@ix.netcom.com

Auto-Submitted: auto-replied

MIME-Version: 1.0

Content-Transfer-Encoding: 8bit

Content-Type: text/plain; charset=“utf-8”

X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:658)

[Fri Sep 10 16:16:43 2010] [debug]: Removing deferred recipients from Bcc:
line (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:681)

[Fri Sep 10 16:16:43 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:690)

[Fri Sep 10 16:16:43 2010] [debug]: No recipients found for deferred
delivery on transaction #83 (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:703)

[Fri Sep 10 16:16:43 2010] [info]:
rt-3.8.8-11401-1284135403-314.4-3-0@XXXXX #4/83 - Scrip 3 On Create
Autoreply To Requestors (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:300)

[Fri Sep 10 16:16:43 2010] [info]:
rt-3.8.8-11401-1284135403-314.4-3-0@XXXXX No recipients found. Not
sending. (/opt/rt3/bin/…/lib/RT/Interface/Email.pm:352)

[Fri Sep 10 16:16:43 2010] [debug]: Committing scrip #4 on txn #83 of ticket
#4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:43 2010] [debug]: Calling SetRecipientDigests for
transaction RT::Transaction=HASH(0x9c79498), id 83
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:635)

[Fri Sep 10 16:16:43 2010] [debug]: Working on mailfield To; recipients are
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:651)

[Fri Sep 10 16:16:43 2010] [debug]: Subject: [Threat Intelligence Group
Incident Response (TIGIR) #4] Test incident report #3

From: “TIG Administrator via RT” <>

Reply-To:

In-Reply-To:

References: RT-Ticket-4@XXXXX

Message-ID: rt-3.8.8-11401-1284135403-715.4-4-0@XXXXX

Precedence: bulk

X-RT-Loop-Prevention: Threat Intelligence Group Incident Response (TIGIR)

RT-Ticket: Threat Intelligence Group Incident Response (TIGIR) #4

Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)

RT-Originator: johnmcd@ix.netcom.com

MIME-Version: 1.0

Content-Transfer-Encoding: 8bit

Content-Type: text/plain; charset=“utf-8”

X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:658)

[Fri Sep 10 16:16:43 2010] [debug]: Removing deferred recipients from To:
line (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:681)

[Fri Sep 10 16:16:43 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:690)

[Fri Sep 10 16:16:43 2010] [debug]: Working on mailfield Cc; recipients are
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:651)

[Fri Sep 10 16:16:43 2010] [debug]: Subject: [Threat Intelligence Group
Incident Response (TIGIR) #4] Test incident report #3

From: “TIG Administrator via RT” <>

Reply-To:

In-Reply-To:

References: RT-Ticket-4@XXXXX

Message-ID: rt-3.8.8-11401-1284135403-715.4-4-0@XXXXX

Precedence: bulk

X-RT-Loop-Prevention: Threat Intelligence Group Incident Response (TIGIR)

RT-Ticket: Threat Intelligence Group Incident Response (TIGIR) #4

Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)

RT-Originator: johnmcd@ix.netcom.com

MIME-Version: 1.0

Content-Transfer-Encoding: 8bit

Content-Type: text/plain; charset=“utf-8”

X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:658)

[Fri Sep 10 16:16:43 2010] [debug]: Removing deferred recipients from Cc:
line (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:681)

[Fri Sep 10 16:16:43 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:690)

[Fri Sep 10 16:16:43 2010] [debug]: Working on mailfield Bcc; recipients are
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:651)

[Fri Sep 10 16:16:43 2010] [debug]: Subject: [Threat Intelligence Group
Incident Response (TIGIR) #4] Test incident report #3

From: “TIG Administrator via RT” <>

Reply-To:

In-Reply-To:

References: RT-Ticket-4@XXXXX

Message-ID: rt-3.8.8-11401-1284135403-715.4-4-0@XXXXX

Precedence: bulk

X-RT-Loop-Prevention: Threat Intelligence Group Incident Response (TIGIR)

RT-Ticket: Threat Intelligence Group Incident Response (TIGIR) #4

Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)

RT-Originator: johnmcd@ix.netcom.com

MIME-Version: 1.0

Content-Transfer-Encoding: 8bit

Content-Type: text/plain; charset=“utf-8”

X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:658)

[Fri Sep 10 16:16:43 2010] [debug]: Removing deferred recipients from Bcc:
line (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:681)

[Fri Sep 10 16:16:43 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:690)

[Fri Sep 10 16:16:43 2010] [debug]: No recipients found for deferred
delivery on transaction #83 (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:703)

[Fri Sep 10 16:16:43 2010] [info]:
rt-3.8.8-11401-1284135403-715.4-4-0@XXXXX #4/83 - Scrip 4 On Create Notify
AdminCcs (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:300)

[Fri Sep 10 16:16:43 2010] [info]:
rt-3.8.8-11401-1284135403-715.4-4-0@XXXXX No recipients found. Not
sending. (/opt/rt3/bin/…/lib/RT/Interface/Email.pm:352)

[Fri Sep 10 16:16:43 2010] [debug]: Committing scrip #11 on txn #83 of
ticket #4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:43 2010] [debug]: Committing scrip #71 on txn #83 of
ticket #4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:43 2010] [debug]: Committing scrip #75 on txn #83 of
ticket #4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:43 2010] [debug]: About to think about scrips for
transaction #84 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)

[Fri Sep 10 16:16:43 2010] [debug]: About to prepare scrips for transaction
#84 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:167)

[Fri Sep 10 16:16:43 2010] [debug]: Found 9 scrips for TransactionCreate
stage with applicable type(s) AddWatcher
(/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:370)

[Fri Sep 10 16:16:43 2010] [debug]: About to commit scrips for transaction
#84 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:187)

[Fri Sep 10 16:16:43 2010] [debug]: Committing scrip #11 on txn #84 of
ticket #4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:43 2010] [debug]: Committing scrip #28 on txn #83 of
ticket #4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:44 2010] [debug]: About to think about scrips for
transaction #85 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)

[Fri Sep 10 16:16:44 2010] [debug]: About to prepare scrips for transaction
#85 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:167)

[Fri Sep 10 16:16:44 2010] [debug]: Found 11 scrips for TransactionCreate
stage with applicable type(s) Set
(/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:370)

[Fri Sep 10 16:16:44 2010] [debug]: About to commit scrips for transaction
#85 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:187)

[Fri Sep 10 16:16:44 2010] [debug]: Committing scrip #11 on txn #85 of
ticket #4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:44 2010] [debug]: Committing scrip #45 on txn #85 of
ticket #4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:44 2010] [debug]: Committing scrip #40 on txn #83 of
ticket #4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:44 2010] [debug]: Committing scrip #63 on txn #83 of
ticket #4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:44 2010] [debug]: Committing scrip #42 on txn #83 of
ticket #4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:44 2010] [debug]: About to think about scrips for
transaction #86 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)

[Fri Sep 10 16:16:44 2010] [debug]: About to prepare scrips for transaction
#86 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:167)

[Fri Sep 10 16:16:44 2010] [debug]: Found 9 scrips for TransactionCreate
stage with applicable type(s) CustomField
(/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:370)

[Fri Sep 10 16:16:44 2010] [debug]: About to commit scrips for transaction
#86 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:187)

[Fri Sep 10 16:16:44 2010] [debug]: Committing scrip #11 on txn #86 of
ticket #4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:44 2010] [debug]: Committing scrip #42 on txn #86 of
ticket #4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:44 2010] [debug]: Committing scrip #19 on txn #83 of
ticket #4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:44 2010] [debug]: About to think about scrips for
transaction #87 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)

[Fri Sep 10 16:16:44 2010] [debug]: About to prepare scrips for transaction
#87 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:167)

[Fri Sep 10 16:16:44 2010] [debug]: Found 11 scrips for TransactionCreate
stage with applicable type(s) Set
(/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:370)

[Fri Sep 10 16:16:44 2010] [debug]: About to commit scrips for transaction
#87 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:187)

[Fri Sep 10 16:16:44 2010] [debug]: Committing scrip #11 on txn #87 of
ticket #4 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 16:16:44 2010] [info]: Ticket 4 created in queue ‘Incident
Reports’ by tig_admin (/opt/rt3/bin/…/lib/RT/Ticket_Overlay.pm:671)

[Fri Sep 10 16:16:44 2010] [debug]: Found 0 scrips for TransactionBatch
stage with applicable type(s) Create
(/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:370)

[Fri Sep 10 16:16:44 2010] [debug]: Found 0 scrips for TransactionBatch
stage with applicable type(s) AddWatcher,Set,CustomField
(/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:370)