Hi,
I have installed the latest stable release of RT. All dependencies check out
clean.
Everything whent smouth.
Instead of adding a VirtualHost in the httopd.conf file, I simply added an
alias to an existing Virtual Host.
The line added is :
Alias /support /opt/rt3/share/html
When going to the url , you only see a weird bunch of characters. I cannot
figure out what is wrong.
Here is a paste of the screen:
%# BEGIN LICENSE BLOCK %# %# Copyright (c) 1996-2003 Jesse Vincent %# %#
(Except where explictly superceded by other copyright notices) %# %# This
work is made available to you under the terms of Version 2 of %# the GNU
General Public License. A copy of that license should have %# been provided
with this software, but in any event can be snarfed %# from www.gnu.org. %#
%# This work is distributed in the hope that it will be useful, but %#
WITHOUT ANY WARRANTY; without even the implied warranty of %#
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General
Public License for more details. %# %# Unless otherwise specified, all
modifications, corrections or %# extensions to this work which alter its
source code become the %# property of Best Practical Solutions, LLC when
submitted for %# inclusion in the work. %# %# %# END LICENSE BLOCK <&
/Elements/Header, Title=>loc(“RT at a glance”), Refresh =>
$session{‘home_refresh_interval’} &> <& /Elements/Tabs, current_toptab =>
‘’, Title=>loc(“RT at a glance”) &> <& /Elements/MyTickets &>
<& /Elements/MyRequests &> <& /Elements/Quicksearch &>
<& /Elements/Refresh, Name => 'HomeRefreshInterval', Default =>
$session {‘home_refresh_interval’} &>
<%init> if ( $ARGS{‘q’} ) { my $query = $ARGS{‘q’}; if ( $query =~
m/^\s*(\d+)\s*$/ ) {
$m->redirect(“$RT::WebPath/Ticket/Display.html?id=$1”); }
$session{‘tickets’} = RT::Tickets->new( $session{‘CurrentUser’} ); if (
$query =~ m/@/ ) { $session{‘tickets’}->LimitRequestor( VALUE => $query,
OPERATOR => ‘=’, ); $m->redirect(“$RT::WebPath/Search/Listing.html”); } # #
Any search on queue name or subject will be for new/open tickets # only. #
$session{‘tickets’}->LimitStatus( VALUE => $_, OPERATOR => ‘=’, ) for
qw(open new); my $queue = RT::Queue->new( $session{‘CurrentUser’} ); if (
$queue->Load($query) && $queue->Id ) { $session{‘tickets’}->LimitQueue(
VALUE => $queue->Id, OPERATOR => ‘=’, );
$m->redirect(“$RT::WebPath/Search/Listing.html”); }
$session{‘tickets’}->LimitSubject( VALUE => $query, OPERATOR => ‘LIKE’ );
$m->redirect(“$RT::WebPath/Search/Listing.html”); } if
($ARGS{‘HomeRefreshInterval’}) { $session{‘home_refresh_interval’} =
$ARGS{‘HomeRefreshInterval’}; }
---------------------->
Nelson Pereira
www.Ott-Motorcycles.ca
Normally this is caused by wrong setup of your mod_perl or fastcgi or
whatever from your apache conf file.
There are some missing lines on your conf file, please read instruction
what to add on your conf file.
Hi,
I have installed the latest stable release of RT. All dependencies check
out clean.
Everything whent smouth.
Instead of adding a VirtualHost in the httopd.conf file, I simply added
an alias to an existing Virtual Host.
The line added is :
Alias /support /opt/rt3/share/html
When going to the url , you only see a weird bunch of characters. I
cannot figure out what is wrong.
Here is a paste of the screen:
%# BEGIN LICENSE BLOCK %# %# Copyright (c) 1996-2003 Jesse Vincent %# %#
(Except where explictly superceded by other copyright notices) %# %#
This work is made available to you under the terms of Version 2 of %#
the GNU General Public License. A copy of that license should have %#
been provided with this software, but in any event can be snarfed %#
from www.gnu.org. %# %# This work is distributed in the hope that it
will be useful, but %# WITHOUT ANY WARRANTY; without even the implied
warranty of %#
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %#
General Public License for more details. %# %# Unless otherwise
specified, all modifications, corrections or %# extensions to this work
which alter its source code become the %# property of Best Practical
Solutions, LLC when submitted for %# inclusion in the work. %# %# %# END
LICENSE BLOCK <& /Elements/Header, Title=>loc(“RT at a glance”), Refresh
=>
$session{‘home_refresh_interval’} &> <& /Elements/Tabs, current_toptab
=> ‘’, Title=>loc(“RT at a glance”) &> <& /Elements/MyTickets &>
<& /Elements/MyRequests &> <& /Elements/Quicksearch &>
<& /Elements/Refresh, Name => 'HomeRefreshInterval', Default =>
$session {‘home_refresh_interval’} &>
<%init> if ( $ARGS{‘q’} ) { my $query = $ARGS{‘q’}; if ( $query =~
m/^\s*(\d+)\s*$/ ) {
$m->redirect(“$RT::WebPath/Ticket/Display.html?id=$1”); }
$session{‘tickets’} = RT::Tickets->new( $session{‘CurrentUser’} ); if (
$query =~ m/@/ ) { $session{‘tickets’}->LimitRequestor( VALUE =>
$query, OPERATOR => ‘=’, );
$m->redirect(“$RT::WebPath/Search/Listing.html”); } # # Any search on
queue name or subject will be for new/open tickets # only. #
$session{‘tickets’}->LimitStatus( VALUE => $_, OPERATOR => ‘=’, ) for
qw(open new); my $queue = RT::Queue->new( $session{‘CurrentUser’} ); if
( $queue->Load($query) && $queue->Id ) {
$session{‘tickets’}->LimitQueue( VALUE => $queue->Id, OPERATOR => ‘=’,
);
$m->redirect(“$RT::WebPath/Search/Listing.html”); }
$session{‘tickets’}->LimitSubject( VALUE => $query, OPERATOR => ‘LIKE’
); $m->redirect(“$RT::WebPath/Search/Listing.html”); } if
($ARGS{‘HomeRefreshInterval’}) { $session{‘home_refresh_interval’} =
$ARGS{‘HomeRefreshInterval’}; }
---------------------->
Nelson Pereira
www.Ott-Motorcycles.ca
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
—rommie
I did try to add the FastCGI but the httpd.comf complains.
Also, I just noticed, I have Perl 5.6.1, and the make installed (1st line)
says that it needs Perl 5.8 . Whats the difference?
I cannot upgrade to perl 5.8 because it will break the cPanel software!
Anyother way to fix this?
Nelson Pereira
www.npereira.com
www.ott-motorcycles.ca
www.lesailerons.net
www.lesharfangsdegatineau.com