How does RT determine the layout of the “Create Ticket” page? At present,
it lists 6 Custom Fields and then creates a second table of 6 Custom
Fields. How do I change that from 6 in a column to, say, 10 in a column?
sklutch
Page layouts are in html dir.
It’s HTML::Mason components.
I don’t understand question, so give you only generic info.On 11/22/05, Sklutch sklutch@hostile.org wrote:
How does RT determine the layout of the “Create Ticket” page? At present,
it lists 6 Custom Fields and then creates a second table of 6 Custom
Fields. How do I change that from 6 in a column to, say, 10 in a column?sklutch
Be sure to check out the RT Wiki at http://wiki.bestpractical.com
Download a free sample chapter of RT Essentials from O’Reilly Media at http://rtbook.bestpractical.com
WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at http://bestpractical.com/services/training.html
Best regards, Ruslan.
That’s all right, I’m a generic kind of guy. grin
I’ve updated the code to change the custom field text boxes from 5 rows
with 15 columns to be 5 rows with 75 columns…that allowed the text boxes
to be more readable, but it also made the initial “Create ticket” page
r-e-a-l-l-y wide. I’m trying to reformat the page so that the Custom
Fields don’t form side-by-side tables of 6 elements, but rather
side-by-side tables of 10 elements. I don’t anticipate having more than 10
Custom Fields, so the page should slim back down to the standard (single
table) size.
I spent a weekend trying to decode the logic flow that created the HTML,
but I think it broke my brain…I just couldn’t nail down the point at
which the code determined “Hey, that’s 6 things, better make a new
table!”.
sklutchOn Wed, 23 Nov 2005, Ruslan Zakirov wrote:
Page layouts are in html dir.
It’s HTML::Mason components.
I don’t understand question, so give you only generic info.On 11/22/05, Sklutch sklutch@hostile.org wrote:
How does RT determine the layout of the “Create Ticket” page? At present,
it lists 6 Custom Fields and then creates a second table of 6 Custom
Fields. How do I change that from 6 in a column to, say, 10 in a column?sklutch
Be sure to check out the RT Wiki at http://wiki.bestpractical.com
Download a free sample chapter of RT Essentials from O’Reilly Media at http://rtbook.bestpractical.com
WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at http://bestpractical.com/services/training.html–
Best regards, Ruslan.
AFAIK RT just puts CF’s input box into HTML table with two columns.
First field in the left column, second one in the right column, then
create new row in the table if there is more custome fields to show
and that’s all nothing more.On 11/23/05, Sklutch sklutch@hostile.org wrote:
That’s all right, I’m a generic kind of guy. grin
I’ve updated the code to change the custom field text boxes from 5 rows
with 15 columns to be 5 rows with 75 columns…that allowed the text boxes
to be more readable, but it also made the initial “Create ticket” page
r-e-a-l-l-y wide. I’m trying to reformat the page so that the Custom
Fields don’t form side-by-side tables of 6 elements, but rather
side-by-side tables of 10 elements. I don’t anticipate having more than 10
Custom Fields, so the page should slim back down to the standard (single
table) size.I spent a weekend trying to decode the logic flow that created the HTML,
but I think it broke my brain…I just couldn’t nail down the point at
which the code determined “Hey, that’s 6 things, better make a new
table!”.sklutch
On Wed, 23 Nov 2005, Ruslan Zakirov wrote:
Page layouts are in html dir.
It’s HTML::Mason components.
I don’t understand question, so give you only generic info.On 11/22/05, Sklutch sklutch@hostile.org wrote:
How does RT determine the layout of the “Create Ticket” page? At present,
it lists 6 Custom Fields and then creates a second table of 6 Custom
Fields. How do I change that from 6 in a column to, say, 10 in a column?sklutch
Be sure to check out the RT Wiki at http://wiki.bestpractical.com
Download a free sample chapter of RT Essentials from O’Reilly Media at http://rtbook.bestpractical.com
WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at http://bestpractical.com/services/training.html–
Best regards, Ruslan.
Best regards, Ruslan.
Looking at the listing, it looks alphabetical, top-to-bottom in table #1,
then switches to table #2 for the 7th Custom Field.
sklutchOn Wed, 23 Nov 2005, Ruslan Zakirov wrote:
AFAIK RT just puts CF’s input box into HTML table with two columns.
First field in the left column, second one in the right column, then
create new row in the table if there is more custome fields to show
and that’s all nothing more.On 11/23/05, Sklutch sklutch@hostile.org wrote:
That’s all right, I’m a generic kind of guy. grin
I’ve updated the code to change the custom field text boxes from 5 rows
with 15 columns to be 5 rows with 75 columns…that allowed the text boxes
to be more readable, but it also made the initial “Create ticket” page
r-e-a-l-l-y wide. I’m trying to reformat the page so that the Custom
Fields don’t form side-by-side tables of 6 elements, but rather
side-by-side tables of 10 elements. I don’t anticipate having more than 10
Custom Fields, so the page should slim back down to the standard (single
table) size.I spent a weekend trying to decode the logic flow that created the HTML,
but I think it broke my brain…I just couldn’t nail down the point at
which the code determined “Hey, that’s 6 things, better make a new
table!”.sklutch
On Wed, 23 Nov 2005, Ruslan Zakirov wrote:
Page layouts are in html dir.
It’s HTML::Mason components.
I don’t understand question, so give you only generic info.On 11/22/05, Sklutch sklutch@hostile.org wrote:
How does RT determine the layout of the “Create Ticket” page? At present,
it lists 6 Custom Fields and then creates a second table of 6 Custom
Fields. How do I change that from 6 in a column to, say, 10 in a column?sklutch
Be sure to check out the RT Wiki at http://wiki.bestpractical.com
Download a free sample chapter of RT Essentials from O’Reilly Media at http://rtbook.bestpractical.com
WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at http://bestpractical.com/services/training.html–
Best regards, Ruslan.–
Best regards, Ruslan.
At Tuesday 11/22/2005 06:04 PM, you wrote:
Looking at the listing, it looks alphabetical, top-to-bottom in table #1,
then switches to table #2 for the 7th Custom Field.sklutch
The fields are displayed in the order you specify on (for example) the
queue ticket custom fields screen. They are displayed in two columns, top
to bottom, left to right. So if you have 6 CFs A, B, C, D, E, and F you’ll
get two columns each with 3 fields in:
A D
B E
C F
Steve