Hi, Does anyone know how to do this with RT? when user
creates a new ticket, selects a customfield value like
yes, then click on Create button, RT automatically
packet the ticket information and email to an email
address. And it can do the same thing when it closes a
ticket. Thanks, Zhiming.
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You can create a scrip with custom condition (ticket been created with
custom field X set to Y) and with action “notify” or even custom action
that sends the e-mail using some template (that can be customized).
Refer to Request Tracker Wiki “Scrips Area”