Owners pull down menu contains too many users

Hello,

I’m in the process of upgrading to RT3.4.2 from RT2.0.11. One small snag…

In RT 3.4.2, the Owners pull down menu (in the Query Builder) is displaying
all privileged and unprivileged users. It contains thousands of names
instead of only my inhouse privileged users. In RT 2.0.11, this was the
default behavior.

Can someone fill me in on how to fix this?

Thanks!

Fran Taylor

Fran Taylor
Director, QA and Support
WebSideStory, Search & Content Solutions
650-244-5604 (office)
650-244-1401 (fax)

Check your global (and if applicable, queue) group rights. Make sure that
unprivileged users DO NOT have the “OwnTicket” right.

Rick R.

Fran Taylor wrote:

Hello,

I’m in the process of upgrading to RT3.4.2 from RT2.0.11. One small snag…

In RT 3.4.2, the Owners pull down menu (in the Query Builder) is
displaying all privileged and unprivileged users. It contains thousands
of names instead of only my inhouse privileged users. In RT 2.0.11, this
was the default behavior.

Can someone fill me in on how to fix this?

Thanks!

Fran Taylor


Fran Taylor
Director, QA and Support
WebSideStory, Search & Content Solutions
650-244-5604 (office)
650-244-1401 (fax)


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html

For computer help, call xHELP (x4357 or 713-348-4357)
On the web: http://helpdesk.rice.edu/
Rick Russell
Helpdesk Supervisor, Client Services
IT/Academic & Research Computing
Rice University
Voice: 713.348.5267 Fax: 713.348.6099
OpenPGP/GnuPG Public Key at ldap://certificate.rice.edu
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The only group right set for unprivileged is “Create Ticket”. I can’t find
any other unprivileged rights in any other setting.

Any other ideas?

Thanks!

–Fran

At 09:12 PM 1/21/2006, Rick Russell wrote:

Check your global (and if applicable, queue) group rights. Make sure that
unprivileged users DO NOT have the “OwnTicket” right.

Rick R.

Fran Taylor wrote:

Hello,

I’m in the process of upgrading to RT3.4.2 from RT2.0.11. One small snag…

In RT 3.4.2, the Owners pull down menu (in the Query Builder) is
displaying all privileged and unprivileged users. It contains thousands
of names instead of only my inhouse privileged users. In RT 2.0.11, this
was the default behavior.

Can someone fill me in on how to fix this?

Thanks!

Fran Taylor


Fran Taylor
Director, QA and Support
WebSideStory, Search & Content Solutions
650-244-5604 (office)
650-244-1401 (fax)


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html


For computer help, call xHELP (x4357 or 713-348-4357)
On the web: http://helpdesk.rice.edu/

Rick Russell
Helpdesk Supervisor, Client Services
IT/Academic & Research Computing
Rice University
Voice: 713.348.5267 Fax: 713.348.6099

OpenPGP/GnuPG Public Key at ldap://certificate.rice.edu
761D 1C20 6428 580F BD98 F5E5 5C8C 56CA C7CB B669

Fran Taylor
Director, QA and Support
WebSideStory, Search & Content Solutions
650-244-5604 (office)
650-244-1401 (fax)