# Owners Field

Ok, I have a problem with a few 1000 users in RT and the owners field
consequently taking forever

How can I either a: speed up the database so it doesnt take forever to
return the ticket owners (which includes all users being searched to
build the pop-up) or b: fix all the pages so it doesnt break RT (which
i’ve done everywhere except now update breaks the owner because it
doesnt list the owner instead leaves the field blank which means you
delete the owner when updating… doh!)

Technical Manager

Web http://www.lei.net.au http://support.lei.net.au
Direct +61 2 6163 6162 Support 1 300 662 415
E-mail cartera@lei.net.au

Ok, I have a problem with a few 1000 users in RT and the owners field
consequently taking forever

How can I either a: speed up the database so it doesnt take forever to
return the ticket owners (which includes all users being searched to
build the pop-up) or b: fix all the pages so it doesnt break RT (which
i’ve done everywhere except now update breaks the owner because it
doesnt list the owner instead leaves the field blank which means you
delete the owner when updating… doh!)

Do you really have that many people working on tickets? Take OwnTicket
rights away from people who aren’t doing work on the tickets.

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati