Owner Issue in Basic Options

denver21 · December 20, 2017, 10:33am

Hi RT Users,

Can anyone help me with this, please see pic in red circle for reference.

Can I put names on this options?

Hope anyone help me with this.

Thanks

Petr_Hanousek · January 9, 2018, 12:43pm

Yes, the user has to have the right OwnTicket on the queue where the ticket belongs. Then he will be visible in the dropdown menu.
Petr

denver21 · January 10, 2018, 8:35am

Hi Petr_Hanousek,

Thanks for the response, I already did but unfortunately only 40 users can be seen. Is there a way to view almost 250 users or more?

Thanks

Petr_Hanousek · January 10, 2018, 12:52pm

Well, I don’t know Assuming to be very inconvenient to scroll through 250+ users so I’ve never tried. I prefer to have ~10 items in such dropdown menus.
Petr

denver21 · January 11, 2018, 1:41am

Yes I think of that also but i dont have a choice its the requirement of the company.
anyway thank you very much for the response.

Petr_Hanousek · March 14, 2018, 10:32am

I think I’ve found the way how to put more users in owner dropdown menu. It’s defined in file share/html/Elements/SelectOwnerDropdown. So it should be sufficient to override this by file local/html/Elements/SelectOwnerDropdown and adjust there the variable $dropdown_limit.
Petr