When updating a ticket I as the requestor can see the owner, I would like to
You may want to try adding a bit of wrapper code around the part of
$RTROOT/html/Tickets/Update.html that creates the owner box. Maybe that
checks if a user is privileged or not.
Something similar was done for the ‘Configuration’ entry on the side
menu (in file $RTROOT/html/Elements/Tabs, do a search for
Configuration). This is a fairly recent addition so may not be in your
You would probably need to add a static hidden value in there with the
name ‘Owner’ and the numeric id of the user who currently owns the
ticket so that the comments will successfully save, not perfect but it
is a start
Don’t forget to copy the file to the local tree before modifying it.