Owner drop box not populating

RT Users
1

Recently I switched my RT install to the Redhat (EL5) RPM distributed
version (3.6.7). Versions matched and everything went smooth with one
exception. My Owner drop boxes no longer populate with names making it
impossible to assign tickets to my users. Whenever changing attributes
on an “owned” ticket, like subject or priority, it reverts the owner
back to “nobody”.

Where should I start looking to debug this problem?

  • Glen Galvin galvin@iastate.edu
  • Virtual Reality Applications Center
  • Change is inevitable, growth is optional.
2

Into rights I think and debug logs.On Tue, Apr 28, 2009 at 6:56 PM, Glen Galvin galvin@iastate.edu wrote:

Recently I switched my RT install to the Redhat (EL5) RPM distributed
version (3.6.7). Versions matched and everything went smooth with one
exception. My Owner drop boxes no longer populate with names making it
impossible to assign tickets to my users. Whenever changing attributes
on an “owned” ticket, like subject or priority, it reverts the owner
back to “nobody”.

Where should I start looking to debug this problem?

–

  • Glen Galvin galvin@iastate.edu
  • Virtual Reality Applications Center
  • Change is inevitable, growth is optional.

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