Owner Changed from xxxx to Nobody

Whenever I change any of the fields except ‘Owner’, the owner of the
ticket is changed to ‘Nobody’. The user that I am using has SuperUser
rights. I’m probably missing something obvious, but I haven’t used RT
since 2002 so I’m a bit rusty. Any ideas?

I’m running RT 3.4.2 on FreeBSD 5.4-RELEASE installed via the FreeBSD
ports tree. I also had the problem on FreeBSD 5.3-RELEASE.

Here is a brief list of packages and versions installed:

apache+mod_ssl-1.3.33+2.8.22 The Apache 1.3 webserver with SSL/TLS
functionality
mod_perl-1.29_1 Embeds a Perl interpreter in the Apache server
mysql-client-4.1.12 Multithreaded SQL database (client)
mysql-server-4.1.12 Multithreaded SQL database (server)
pcre-5.0 Perl Compatible Regular Expressions library
perl-5.8.6_2 Practical Extraction and Report Language
rt-3.4.2 RT is an industrial-grade ticketing system written
in Perl

I forgot to mention that this is when changing any of the ‘People’ from
’Modify People’ page or via the ‘Jumbo’ view.

Mike Forrester wrote:

Mike Forrester wrote:

Whenever I change any of the fields except ‘Owner’, the owner of the
ticket is changed to ‘Nobody’. The user that I am using has SuperUser
rights. I’m probably missing something obvious, but I haven’t used RT
since 2002 so I’m a bit rusty. Any ideas?

I’m running RT 3.4.2 on FreeBSD 5.4-RELEASE installed via the FreeBSD
ports tree. I also had the problem on FreeBSD 5.3-RELEASE.

I forgot to mention that this is when changing any of the ‘People’ from
’Modify People’ page or via the ‘Jumbo’ view.

What browser are you using?

Firefox 1.0.4 on Fedora Core 3

or

Internet Explorer 6.0 (all patches) on WinXP Pro (all patches) (with the
site added to Trusted Sites)

Jesse Vincent wrote:

I did some more poking around and I noticed that none of my ‘Owner’ drop
down lists every show anyone but ‘Nobody’. I view and modify users via
Configuration -> Users and Configuration -> Global -> User Rights. This
behavior exists for even the ‘root’ user.

Mike Forrester wrote:

I did some more poking around and I noticed that none of my ‘Owner’ drop
down lists every show anyone but ‘Nobody’. I view and modify users via
Configuration -> Users and Configuration -> Global -> User Rights. This
behavior exists for even the ‘root’ user.

Perhaps you should give your users the right to “OwnTickets”

There should be User->Name being displayed for Owner, other than the
default ‘Nobody’.

Regards,
Ahalya Nathan
Senior Programmer / Analyst
Information Technology, Metropolitan Utilities District
(402) 449-8218 phone
(402) 449-8131 fax
ahalya_nathan@mudnebr.com

Mike Forrester mikef@pocketlint.com
Sent by: rt-users-bounces@lists.bestpractical.com
06/23/2005 10:47 AM

To

cc
rt-users@lists.bestpractical.com
Subject
Re: [rt-users] Owner Changed from xxxx to Nobody

I did some more poking around and I noticed that none of my ‘Owner’ drop
down lists every show anyone but ‘Nobody’. I view and modify users via
Configuration -> Users and Configuration -> Global -> User Rights. This
behavior exists for even the ‘root’ user.

Mike Forrester wrote:

Whenever I change any of the fields except ‘Owner’, the owner of the
ticket is changed to ‘Nobody’. The user that I am using has
SuperUser rights. I’m probably missing something obvious, but I
haven’t used RT since 2002 so I’m a bit rusty. Any ideas?

I’m running RT 3.4.2 on FreeBSD 5.4-RELEASE installed via the
FreeBSD ports tree. I also had the problem on FreeBSD 5.3-RELEASE.

I forgot to mention that this is when changing any of the 'People’
from ‘Modify People’ page or via the ‘Jumbo’ view.
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

This would be it. I assumed (I know) that SuperUser would give a user
all of the rights. I figured it was something stupid on my part.
Obviously I need to do a bit more reading. RTFM.

My apologies for wasting everyone’s time.

Jesse Vincent wrote: