Owner Changed from xxxx to Nobody

RT Users
1

Whenever I change any of the fields except ‘Owner’, the owner of the
ticket is changed to ‘Nobody’. The user that I am using has SuperUser
rights. I’m probably missing something obvious, but I haven’t used RT
since 2002 so I’m a bit rusty. Any ideas?

I’m running RT 3.4.2 on FreeBSD 5.4-RELEASE installed via the FreeBSD
ports tree. I also had the problem on FreeBSD 5.3-RELEASE.

Here is a brief list of packages and versions installed:

apache+mod_ssl-1.3.33+2.8.22 The Apache 1.3 webserver with SSL/TLS
functionality
mod_perl-1.29_1 Embeds a Perl interpreter in the Apache server
mysql-client-4.1.12 Multithreaded SQL database (client)
mysql-server-4.1.12 Multithreaded SQL database (server)
pcre-5.0 Perl Compatible Regular Expressions library
perl-5.8.6_2 Practical Extraction and Report Language
rt-3.4.2 RT is an industrial-grade ticketing system written
in Perl

2

I forgot to mention that this is when changing any of the ‘People’ from
’Modify People’ page or via the ‘Jumbo’ view.

Mike Forrester wrote:

3

Mike Forrester wrote:

Whenever I change any of the fields except ‘Owner’, the owner of the
ticket is changed to ‘Nobody’. The user that I am using has SuperUser
rights. I’m probably missing something obvious, but I haven’t used RT
since 2002 so I’m a bit rusty. Any ideas?

I’m running RT 3.4.2 on FreeBSD 5.4-RELEASE installed via the FreeBSD
ports tree. I also had the problem on FreeBSD 5.3-RELEASE.

I forgot to mention that this is when changing any of the ‘People’ from
‘Modify People’ page or via the ‘Jumbo’ view.

What browser are you using?

4

Firefox 1.0.4 on Fedora Core 3

or

Internet Explorer 6.0 (all patches) on WinXP Pro (all patches) (with the
site added to Trusted Sites)

Jesse Vincent wrote:

5

I did some more poking around and I noticed that none of my ‘Owner’ drop
down lists every show anyone but ‘Nobody’. I view and modify users via
Configuration -> Users and Configuration -> Global -> User Rights. This
behavior exists for even the ‘root’ user.

Mike Forrester wrote:

6

I did some more poking around and I noticed that none of my ‘Owner’ drop
down lists every show anyone but ‘Nobody’. I view and modify users via
Configuration → Users and Configuration → Global → User Rights. This
behavior exists for even the ‘root’ user.

Perhaps you should give your users the right to “OwnTickets”

7

There should be User->Name being displayed for Owner, other than the
default ‘Nobody’.

Regards,
Ahalya Nathan
Senior Programmer / Analyst
Information Technology, Metropolitan Utilities District
(402) 449-8218 phone
(402) 449-8131 fax
ahalya_nathan@mudnebr.com

Mike Forrester mikef@pocketlint.com
Sent by: rt-users-bounces@lists.bestpractical.com
06/23/2005 10:47 AM

To

cc
rt-users@lists.bestpractical.com
Subject
Re: [rt-users] Owner Changed from xxxx to Nobody

I did some more poking around and I noticed that none of my ‘Owner’ drop
down lists every show anyone but ‘Nobody’. I view and modify users via
Configuration → Users and Configuration → Global → User Rights. This
behavior exists for even the ‘root’ user.

Mike Forrester wrote:

Whenever I change any of the fields except ‘Owner’, the owner of the
ticket is changed to ‘Nobody’. The user that I am using has
SuperUser rights. I’m probably missing something obvious, but I
haven’t used RT since 2002 so I’m a bit rusty. Any ideas?

I’m running RT 3.4.2 on FreeBSD 5.4-RELEASE installed via the
FreeBSD ports tree. I also had the problem on FreeBSD 5.3-RELEASE.

I forgot to mention that this is when changing any of the ‘People’
from ‘Modify People’ page or via the ‘Jumbo’ view.
The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

8

This would be it. I assumed (I know) that SuperUser would give a user
all of the rights. I figured it was something stupid on my part.
Obviously I need to do a bit more reading. RTFM.

My apologies for wasting everyone’s time.

Jesse Vincent wrote: