How do I add a Scrip that sends email to the previous owner when a
ticket is stolen?
/Ian D
Ian Delahorne - Support@Roxen IS
ian@roxen.com - support@roxen.com
+46 (0)709 15 39 55
+46 8 441 39 00
Hi Ian,
In the contrib directory, there are Conditions and Actions for
OwnerChange and NotifyOldOwner. Install these per the READMEs
and create a scrip that uses them. Search the archives for
several examples.
ttfn,
kevin