Owner change - old owner

RT Users
1

Hi guys,

I try to send a mail after owner change to the new and the old owner,
but I stuck…
I try to do it with a template.

New owner = {$Ticket->OwnerObj->Name}
oldOwner ?

Any help is appreciated.

Cheers,
Bjï¿œrn

2

oldOwner ?
I think you grab that from the TransactionObj->OldValue, and find the user object and its email address from there.
Sorry I cannot remember the exact syntax, I am no where near my RT.

Roy

3

Hi Roy,
I’m on 3.8.7

I’ve tried:
Last Owner: {$TransactionObj->OldValue}

and get:
RT: Template parsing error: Can’t call method “OldValue” on an undefined
value at template line 15. Stack: [template:15]

Last Owner: {$Transaction->OldValue} gives me the ID of the User but I
need the RealName and the emailaddress.

Cheers,
Bj�rnAm 24.02.11 16:08, schrieb Raed El-Hames:

oldOwner ?
I think you grab that from the TransactionObj->OldValue, and find the user object and its email address from there.
Sorry I cannot remember the exact syntax, I am no where near my RT.

Roy

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Bj�rn Schulz
Sent: 24 February 2011 14:51
To: rt-users@lists.bestpractical.com
Subject: [rt-users] owner change - old owner

Hi guys,

I try to send a mail after owner change to the new and the old owner,
but I stuck…
I try to do it with a template.

New owner = {$Ticket->OwnerObj->Name}
oldOwner ?

Any help is appreciated.

Cheers,
Bj�rn

4

Last Owner: {$Transaction->OldValue} gives me the ID of the User but I need the RealName and the emailaddress.

Yes that’s right and that’s what I meant by " find the user object and its email address from there"
You can do something like :

$user_obj = RT::User->new(RT::SystemUser);
$user_obj->Load({$Transaction->OldValue) ;
$user_email = $userObj->EmailAddress ;

Etc etc

Roy

5

That works fine thank you!

bjoernAm 24.02.11 17:15, schrieb Raed El-Hames:

Last Owner: {$Transaction->OldValue} gives me the ID of the User but I need the RealName and the emailaddress.

Yes that’s right and that’s what I meant by " find the user object and its email address from there"
You can do something like :

$user_obj = RT::User->new(RT::SystemUser);
$user_obj->Load({$Transaction->OldValue) ;
$user_email = $userObj->EmailAddress ;

Etc etc

Roy

-----Original Message-----
From: Bj�rn Schulz [mailto:bjoern.schulz@desy.de]
Sent: 24 February 2011 15:33
To: Raed El-Hames
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] owner change - old owner

Hi Roy,
I’m on 3.8.7

I’ve tried:
Last Owner: {$TransactionObj->OldValue}

and get:
RT: Template parsing error: Can’t call method “OldValue” on an undefined
value at template line 15. Stack: [template:15]

Last Owner: {$Transaction->OldValue} gives me the ID of the User but I
need the RealName and the emailaddress.

Cheers,
Bj�rn

Am 24.02.11 16:08, schrieb Raed El-Hames:

oldOwner ?
I think you grab that from the TransactionObj->OldValue, and find the
user object and its email address from there.
Sorry I cannot remember the exact syntax, I am no where near my RT.

Roy

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Bj�rn Schulz
Sent: 24 February 2011 14:51
To: rt-users@lists.bestpractical.com
Subject: [rt-users] owner change - old owner

Hi guys,

I try to send a mail after owner change to the new and the old owner,
but I stuck…
I try to do it with a template.

New owner = {$Ticket->OwnerObj->Name}
oldOwner ?

Any help is appreciated.

Cheers,
Bj�rn