Overriding global scripts

We’re outsourcing some of our evening support and I want to create a queue
that just acts as a bucket so that they the outside helpdesk issues a
issues resolved ticket via email it gets logged in out RT system. Is there
any way that I can override all of the global scripts (autoreply, notify
watchers, &c) so that the system just silently puts the ticket into the
queue without bothering us?

Thanks in advance.

–chris

/////\\/////\\
Christopher G. Kolar
Coordinator of Information Technology Integration
Illinois Mathematics and Science Academy
ckolar@imsa.edu
http://staff.imsa.edu/~ckolarstaff.imsa.edu/~ckolar – PGP Public Key
ID: 0xC6492C72
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