Overriding global scripts

We’re outsourcing some of our evening support and I want to create a queue
that just acts as a bucket so that they the outside helpdesk issues a
issues resolved ticket via email it gets logged in out RT system. Is there
any way that I can override all of the global scripts (autoreply, notify
watchers, &c) so that the system just silently puts the ticket into the
queue without bothering us?

Thanks in advance.


Christopher G. Kolar
Coordinator of Information Technology Integration
Illinois Mathematics and Science Academy
http://staff.imsa.edu/~ckolarstaff.imsa.edu/~ckolar – PGP Public Key
ID: 0xC6492C72
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