Overriding FriendlyFromLineFormat per Queue


Is there a way to override the FriendlyFromLineFormat on a per queue basis?
In general, the “%s via FT” is fine, but for one queue, I’d like to be
able to have the format be more generic, a la “Support via FT” or something.
I can see how to override it via RT_SiteConfig for the entire installation,
but I want this to just apply to one queue.


Have you tried setting it explicitly in the templates for that queue?
In general RT defers to headers present in templates over auto-generated ones.

This likely means duplication of public-facing templates, but that’s
probably preferable to hacking the codebase to wedge this in.
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