Overriding CSS in ticket display?

RT Users
1

I have some tickets that have HTML (coming from email, which was pasted
from Word), so they have lots of

…

which RT
displays with a 1em margin, so they get really spaced out. I can easily
fix that in main.css or ticket.css like this:

p.MsoNormal {
margin: 0px 0px;
}

but how can I make that fix resist being overwritten by new versions of RT?

– Gary Oberbrunner

2

I have some tickets that have HTML (coming from email, which was pasted
from Word), so they have lots of

…

which RT
displays with a 1em margin, so they get really spaced out. I can easily
fix that in main.css or ticket.css like this:

p.MsoNormal {
margin: 0px 0px;
}

but how can I make that fix resist being overwritten by new versions of RT?

You’re looking for callbacks. See
Customizing - Request Tracker Wiki.

If you told us what version of RT you’re running, someone could point
you to the right place to look.

Thomas

3

I have some tickets that have HTML (coming from email, which was pasted
from Word), so they have lots of

…

which RT
displays with a 1em margin, so they get really spaced out. I can easily
fix that in main.css or ticket.css like this:

p.MsoNormal {
margin: 0px 0px;
}

but how can I make that fix resist being overwritten by new versions of RT?
You’re looking for callbacks. See
Customizing - Request Tracker Wiki.

If you told us what version of RT you’re running, someone could point
you to the right place to look.
Doh, sorry about that. 3.8.2 on Ubuntu 8.04. I didn’t realize there
were callbacks for CSS – how’s that even work?!

. . . . . . . . . . . . . . . . . . . . . . . . .
Gary Oberbrunner garyo@genarts.com
GenArts, Inc. Tel: 617-492-2888
955 Mass. Ave Fax: 617-492-2852
Cambridge, MA 02139 USA www.genarts.com

4

I have some tickets that have HTML (coming from email, which was pasted
from Word), so they have lots of

…

which RT
displays with a 1em margin, so they get really spaced out. I can easily
fix that in main.css or ticket.css like this:

p.MsoNormal {
margin: 0px 0px;
}

but how can I make that fix resist being overwritten by new versions of RT?
You’re looking for callbacks. See
Customizing - Request Tracker Wiki.

If you told us what version of RT you’re running, someone could point
you to the right place to look.
Doh, sorry about that. 3.8.2 on Ubuntu 8.04. I didn’t realize there
were callbacks for CSS – how’s that even work?!

Put your fix in
…/local/rt/html/Callbacks/MSfix/NoAuth/css/web2/main.css/End

Jeff

5

Put your fix in
…/local/rt/html/Callbacks/MSfix/NoAuth/css/web2/main.css/End
Hmm, can’t get it to work for me. Tried local/rt/html as you have
above, and just local/html where all my other callbacks are… doesn’t
seem to load my file into main-squished.css. (Yes, I’m restarting
apache.) I’ll turn on some logging & see if I can figure it out.

. . . . . . . . . . . . . . . . . . . . . . . . .
Gary Oberbrunner garyo@genarts.com
GenArts, Inc. Tel: 617-492-2888
955 Mass. Ave Fax: 617-492-2852
Cambridge, MA 02139 USA www.genarts.com

6

Put your fix in
…/local/rt/html/Callbacks/MSfix/NoAuth/css/web2/main.css/End
Hmm, can’t get it to work for me. Tried local/rt/html as you have
above, and just local/html where all my other callbacks are… doesn’t
seem to load my file into main-squished.css. (Yes, I’m restarting
apache.) I’ll turn on some logging & see if I can figure it out.

Got it. It goes in local/html/Callbacks/MSfix/NoAuth/css/web2/main.css/End.
(and ticket.css isn’t overridable in that way, has to be main.css I think)
I’ll update the wiki.

– Gary