Override error message

We want to provide a more user-friendly version of the “Permission Denied” message that gets returned when one of our users replies to a ticket from a different email address than the one they used to initiate the ticket. Is that something that we’d accomplish by overriding the default i18n files, or is there someplace else I should be looking?

Mark Roedel
Webmaster
Enrollment Services
LeTourneau University
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