Override Email Digest when you send CC

RT Users
1

Hi,

Is there a option to send a mail instantly when he is CCed even though he
has set up a Digest Notification in his preferences.
Can the override be setup in any way?

Regards,
Vishnu Kumar
Mahiti Support

Mahiti Infotech Pvt. Ltd.

583 Vyalikaval HBCS Layout
Nagawara, Veerannapalya
Bangalore 560 045
Karnataka, India
Ph: 080 - 30949393

2

Is there a option to send a mail instantly when he is CCed even though he has set up a Digest
Notification in his preferences.
Can the override be setup in any way?

Unfortunately - there is no such option. You can look at the
OneTimeTo extension’s use of the NoSquelch flag as a way of adding a
field for “Notify regardless of digest” and processing it.

-kevin