Hi,
I’m currently trying to get my outgoing mail from RT 4.2.12 into html format. This is my template:
RT-Attach-Message: yes
Content-Type: text/html
{$Transaction->Content(Type => 'text/html')}
Met vriendelijke groet,
Raymond
My Dept
Now the signature works, and is shown correctly, but the text I’m sending out through RT gets wrapped around these tags:
My ticket content
This means that my signature is in the correct markup, but the main text of the outgoing mail isn’t. Is there any way I can fix this?
Kind regards,
Raymond Teunissen
KPN
Are you sending from RT with your message reply preference set to
non-WYSIWYG (plain text)? If the content is text/plain, I think it’s
getting wrapped in pre tags. If you compose in the rich text editor, it
should get set as text/html and come through and be interpreted as HTML.On 8/10/16 9:34 AM, raymond.teunissen@kpn.com wrote:
Hi,
I�m currently trying to get my outgoing mail from RT 4.2.12 into html
format. This is my template:
From: My dept name abuse@mydept.tld
RT-Attach-Message: yes
Content-Type: text/html
*
*
{$Transaction->Content(Type => ‘text/html’)}*
-
Met vriendelijke groet,
*
-
*Raymond
-
My Dept
*
* *
Now the signature works, and is shown correctly, but the text I�m
sending out through RT gets wrapped around these tags:
My ticket
content
This means that my signature is in the correct markup, but the main text
of the outgoing mail isn�t. Is there any way I can fix this?
Kind regards,
Raymond Teunissen
KPN
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
- Los Angeles - September, 2016
That did the trick. Thank you very much!
-----Oorspronkelijk bericht-----
Van: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] Namens Jim Brandt
Verzonden: woensdag 10 augustus 2016 19:23
Aan: rt-users@lists.bestpractical.com
Onderwerp: Re: [rt-users] Outgoing HTML mail
Are you sending from RT with your message reply preference set to non-WYSIWYG (plain text)? If the content is text/plain, I think it’s getting wrapped in pre tags. If you compose in the rich text editor, it should get set as text/html and come through and be interpreted as HTML.On 8/10/16 9:34 AM, raymond.teunissen@kpn.com wrote:
Hi,
I’m currently trying to get my outgoing mail from RT 4.2.12 into html
format. This is my template:
From: My dept name abuse@mydept.tld
RT-Attach-Message: yes
Content-Type: text/html
*
*
{$Transaction->Content(Type => ‘text/html’)}*
-
Met vriendelijke groet,
*
-
*Raymond
-
My Dept
*
* *
Now the signature works, and is shown correctly, but the text I’m
sending out through RT gets wrapped around these tags:
My ticket
content
This means that my signature is in the correct markup, but the main
text of the outgoing mail isn’t. Is there any way I can fix this?
Kind regards,
Raymond Teunissen
KPN
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
- Los Angeles - September, 2016
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
- Los Angeles - September, 2016