Outgoing HTML mail

Hi,

I’m currently trying to get my outgoing mail from RT 4.2.12 into html format. This is my template:

RT-Attach-Message: yes
Content-Type: text/html

{$Transaction->Content(Type => 'text/html')}

Met vriendelijke groet,

Raymond
My Dept


Now the signature works, and is shown correctly, but the text I’m sending out through RT gets wrapped around these tags:

My ticket content

This means that my signature is in the correct markup, but the main text of the outgoing mail isn’t. Is there any way I can fix this?

Kind regards,
Raymond Teunissen
KPN

Are you sending from RT with your message reply preference set to
non-WYSIWYG (plain text)? If the content is text/plain, I think it’s
getting wrapped in pre tags. If you compose in the rich text editor, it
should get set as text/html and come through and be interpreted as HTML.On 8/10/16 9:34 AM, raymond.teunissen@kpn.com wrote:

Hi,

I�m currently trying to get my outgoing mail from RT 4.2.12 into html
format. This is my template:

From: My dept name abuse@mydept.tld

RT-Attach-Message: yes

Content-Type: text/html

*

*

{$Transaction->Content(Type => ‘text/html’)}*



  • Met vriendelijke groet,

    *

  • *Raymond

  • My Dept
    *

* *



  • *

Now the signature works, and is shown correctly, but the text I�m
sending out through RT gets wrapped around these tags:

My ticket
content

This means that my signature is in the correct markup, but the main text
of the outgoing mail isn�t. Is there any way I can fix this?

Kind regards,

Raymond Teunissen

KPN


RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Los Angeles - September, 2016

That did the trick. Thank you very much!

-----Oorspronkelijk bericht-----
Van: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] Namens Jim Brandt
Verzonden: woensdag 10 augustus 2016 19:23
Aan: rt-users@lists.bestpractical.com
Onderwerp: Re: [rt-users] Outgoing HTML mail

Are you sending from RT with your message reply preference set to non-WYSIWYG (plain text)? If the content is text/plain, I think it’s getting wrapped in pre tags. If you compose in the rich text editor, it should get set as text/html and come through and be interpreted as HTML.On 8/10/16 9:34 AM, raymond.teunissen@kpn.com wrote:

Hi,

I’m currently trying to get my outgoing mail from RT 4.2.12 into html
format. This is my template:

From: My dept name abuse@mydept.tld

RT-Attach-Message: yes

Content-Type: text/html

*

*

{$Transaction->Content(Type => ‘text/html’)}*



  • Met vriendelijke groet,

    *

  • *Raymond

  • My Dept
    *

* *



  • *

Now the signature works, and is shown correctly, but the text I’m
sending out through RT gets wrapped around these tags:

My ticket 
content

This means that my signature is in the correct markup, but the main
text of the outgoing mail isn’t. Is there any way I can fix this?

Kind regards,

Raymond Teunissen

KPN


RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Los Angeles - September, 2016

RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Los Angeles - September, 2016