Outgoing html emails break

RT Users
1

Hi all

My Correspondence template is as below:

RT-Attach-Message: yes

Content-Type: text/html

{$Transaction->Content()}

And I have “On Correspond Notify Requestors and Ccs” Scrip

When the queue receives HTML email without any attachments, the Requestor
receives HTML correspondence as well. But if there was an attachment in the
reply, to Requestor would receive plain/text message (not HTML format)

Any idea?

smime.p7s (5.06 KB)

2

Hi all

My Correspondence template is as below:

RT-Attach-Message: yes

Content-Type: text/html

{$Transaction->Content()}

And I have “On Correspond Notify Requestors and Ccs” Scrip

When the queue receives HTML email without any attachments, the Requestor receives HTML
correspondence as well. But if there was an attachment in the reply, to Requestor would
receive plain/text message (not HTML format)

First, make sure that you don’t have spaces between RT-Attach-Message
and Content-Type (I’ll hope that was just your mail client behaving
badly). Secondly, you probably want
$Transaction->Content(Type => ‘text/html’)
in that template. Unfortunately, without tests to reproduce failures,
logs or examples of failing emails, it is kind of hard to comment on
what else might be going on.

-kevin